MidFull TimeEN
Are you ready to be a big part of something big?
At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.
When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.
What We Offer:
An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 2,500 team members worldwide, and our CAR Group Tour means you might just find yourself working in one of those businesses sometime soon.
Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.
The CRM Performance Manager is a strategic, revenue-driving customer success leader responsible for maximizing value across a portfolio of DP360 CRM customers. This role blends customer success, performance consulting, commercial growth, and product advocacy. You will serve as a trusted advisor to dealership leadership teams and CRM power users, driving measurable improvements in user adoption, engagement, performance benchmarking, retention and expansion. You will play a key role in growing share-of-wallet through upsell and cross-sell, while feeding competitive and market intelligence back into Product and Leadership teams. This is not a reactive support role, it is a proactive, performance-oriented position focused on customer outcomes and revenue growth.
Customer Portfolio Management
Manage a defined portfolio of CRM customers across varying revenue tiers.
Develop strategic account plans to drive engagement, performance improvement, retention and expansion.
Conduct recurring business reviews focused on measurable ROI and performance outcomes.
User Engagement & Performance Optimization
Drive CRM adoption, best-practice usage and workflow optimization.
Deliver training, upskilling sessions, and enablement programs for decision makers and frontline users.
Benchmark customer performance against internal and market data; provide actionable insights.
Identify gaps in usage and implement success plans to improve customer outcomes.
Retention & Revenue Growth
Own gross retention and net revenue retention within your portfolio.
Identify upsell opportunities within the CRM product suite.
Introduce new products, features and enhancements to the install base.
Partner with Sales to expand footprint and grow multi-product adoption.
Cross-Functional Collaboration
Capture and track competitive intelligence and market trends.
Provide structured feedback to Product, Marketing and Leadership teams.
Support beta launches and go-to-market initiatives for new features.
Act as the voice of the customer internally.
Referral & Ecosystem Growth
Identify opportunities to introduce adjacent Trader Interactive products through referrals and cross-functional collaboration.
Strengthen partnerships across the Trader Interactive portfolio to increase customer lifetime value.
Performance Metrics
Success in this role will be measured by:
Gross Revenue Retention (GRR)
Net Revenue Retention (NRR)
Upsell / Expansion Revenue
Product Adoption & Usage Metrics
Customer Health Scores
Churn Rate
Engagement with New Feature Releases
Referral Contribution to Adjacent Product Lines
What We’re Looking For:
Required Qualifications
5+ years of experience in SaaS Customer Success, Account Management or CRM consulting.
Demonstrated ability to drive retention and expansion revenue.
Strong executive presence and ability to influence decision makers.
Experience delivering training and performance optimization programs.
Data-driven mindset with ability to interpret KPIs and performance metrics.
Strong commercial acumen and revenue ownership experience.
Preferred Qualifications
Experience in automotive, powersports, RV, marine or dealership-focused SaaS.
Experience with CRM systems and workflow automation.
Familiarity with benchmarking frameworks and performance analytics.
Background in consultative selling or revenue operations.
So come and join our team - because every role is a big role in our plans to go big.
TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity
