Job Title: Founder’s Associate - Product
Type: Full-time
Location: London
What about us?
Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas.
At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents.
By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide.
Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation 🚀
The Role
As a Founder’s Associate at INFINIT, you own a portfolio of customers across your market. But “own” means something different here. You’re not just checking in on renewals or answering tickets. You are the single person your customers call when something isn't working, when they have a question, or when they need help getting more out of the product. Your day is shaped by their needs and you respond fast, solve creatively, and figure out how to make the product work better for them.
There's no product manager between you and the product. You are the product manager. You'll work directly with an engineer and get into the code yourself through tools like Claude. You see what customers need, you figure out the solution, and you ship it. Think of it as being a founder for your portfolio: you handle the relationship, you see the opportunity, and you make it happen.
You don’t need a technical background. You need to be razor-sharp, hungry to learn, instinctive about what customers want, love talking to customers, and the type of person who plays with AI prompts at midnight because you can't stop finding new ways to solve problems.
What do we want to achieve together?
Own your customer portfolio end-to-end: answer questions, relationship health, product adoption, renewal, upsell, and churn prevention. ALL of it is yours
Become the expert on your customers’ businesses: Understand how they use the product, where they get stuck, what features would transform their operations, and what drives them to stay or leave
Use AI tools (Claude, HubSpot automations, internal prompt libraries) to create leverage in your day-to-day so you spend 60%+ of your time on proactive, high-value work
Translate customer problems into product requirements and then work with engineering to build solutions using AI-assisted development. You don’t just file tickets; you learn to ship
Drive product feature adoption across your portfolio: identify which of our capabilities drive the most value per customer segment, build the adoption playbook, and execute it
Make your customers wildly successful: figure out what they actually need, use your brain to find creative solutions, ship things that make their lives easier, and think outside the box. This isn't about calling more, it is about being smart enough to make retention and expansion happen naturally
Build and refine playbooks that become the standard for the team. Your frontline experience shapes how everyone else operate
What do you need to be successful in this role?
You enjoy talking to customers and fixing their problems. You will be proactively reaching out to your customers to ensure they are successful
An entrepreneurial mindset above all else you’ve started something, built something, or can’t stop thinking about building something. You see broken processes and fix them before anyone asks
Exceptional intellectual horsepower: you pick up new domains fast, connect dots others miss, and thrive in ambiguity. Degree from a top-tier university or equivalent proof that you can learn anything quickly
High energy and self-direction, you don’t wait for permission to move. You’ve thrived in high-performance environments: consulting, investment banking, high-growth startups, or similar
Bilingual: fluent English plus at least one of Spanish, French, German, or Italian. You’ll communicate across markets and build trust with customers in their language
A natural communicator who makes customers feel heard. You can explain a complex product issue to a frustrated customer AND translate that same issue into a clear requirement for an engineer
No technical background required. What matters is curiosity and tenacity, the kind of person who plays with AI prompts, discovers new ways to solve problems, and can't stop learning. We'll teach you the rest...
What will you find working at INFINIT?
- Competitive Salary and Equity: We offer highly competitive salaries and a stake in our success with share options because we're building this together.
- Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment.
- Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities.
- Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance.
- Corporate Gym Discount
- Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time.
- Personal Time Off: Enjoy flexibility with your personal time off.
- Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our London office and 2 from home
Diversity and Inclusion
INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. 
