Position Overview:
The Related Group is a best-in-class property developer known for its commitment to integrity, intelligence, and energy. We offer an environment that encourages continuous improvement and entrepreneurship, allowing our employees to relentlessly enhance the company’s competitive advantage. These principles are built into our DNA and are fostered at all levels of employment. We currently have an immediate opening for a Property Systems Support Technician within our Information Technology team. The ideal candidate will provide frontline administrative and technical support for our property management platforms and third-party integrations, serving as a reliable resource for site teams and internal staff. We are looking for a detail-oriented professional with strong organizational skills, a proactive approach to problem-solving, and a genuine commitment to supporting a fast-moving operations team.
Principal Duties and Responsibilities:
- Set up and manage user accounts across property management platforms.
- Maintain user groups and permission levels to ensure appropriate access across platforms.
- Perform setup and onboarding configuration for new properties.
- Connect with third-party service providers to resolve issues and maintain systems.
- Respond to requests in a timely manner and maintain balance in a fast-paced environment.
- Serve as a first point of contact for recurring system issues reported by site teams.
- Provide guidance and training to site staff on system usage and best practices.
- Communicate clearly and professionally with end users throughout the support process.
Minimum Qualifications & Skills:
Education: High school diploma or equivalent required. Associate’s or Bachelor’s degree in Math, Statistics, Accounting, Finance, Information Systems, Business, Computer Science, or related technology field is a plus.
Experience and Abilities:
- Proficiency with property management platforms or similar enterprise software systems; experience in a residential or affordable housing environment is a plus.
- Bi-lingual in English and Spanish preferred but not required.
- Strong attention to detail with the ability to complete data entry and intake forms accurately.
- Excellent written and verbal communication skills for end-user support.
- Ability to manage multiple open tasks and prioritize effectively in a fast-paced environment.
- Comfortable working with spreadsheets and structured data (e.g., Microsoft Excel).
- Experience working within a helpdesk or ticket-based support workflow is preferred.
Benefits as a Related Employee:
- Base Salary and Performance bonus
- Medical, dental, vision, legal services, flexible spending account.
- Employer Match Commuter Benefits.
- The benefits package includes 100 percent employer-paid life and disability insurance.
- Employer Matching 401k.
- Upward Mobility
- Employee Engagement and Wellness programs.
- Company-paid Vacation, Sick, Personal, and Holiday Time.
- Opportunities for Professional Development and Tuition Reimbursement.
The Related Group is proud to be an Equal Opportunity Employer.
We are a Drug-Free Workplace.
