UX/UI Designer, Senior - Remote Canada

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!  Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!

You will bring your expertise and proficiency in research, design, and customer advocacy to an established UX/UI team. This position is responsible for conducting user research, interviews, and surveys and translating them into sitemaps: user flows, customer journey maps, wireframes, mockups, and prototypes. This role will work closely with front-end development teams for a wide range of Smile Digital Health solutions, including, but not limited to, our suite of Clinical Reasoning solutions as well as contributing to our Next Generation designs and facilitating the entire process from design to code. 

 

You will also be a key contributor and maintainer of our in-house UX Style Framework and will be responsible for ensuring it is applied consistently across your projects.. 

Responsibilities:

1. 1. User Research

      • Lead and participate in qualitative and quantitative research methods

      • Synthesize research findings and translate them into actionable design requirements

      • Solution Design
   1. • Lead and participate in discovery sessions and evaluate user requirements in collaboration with product owners, project managers, business leads and customer success teams.

      • Lead, participate and assist with UX projects through all phases of product development, ship, and iterate.

      • Illustrate design ideas using mockups, storyboards, process flows and sitemaps.

      • Specify designs through wireframes and prototypes to communicate with engineers, customers and others.

      • Build complex workflows and navigation.

      • Use analytical skills and strategic perspective to identify trends & recommend solutions that will help improve the user experience. 

      • Contribute to Smile’s UX processes and practices, and stay on top of current methods and practices.

      • Customer Advocacy

        • Determine user needs from business requirements and tech constraints.

        • Ability to advocate for design thinking and user-centered design principles within the organization.

        • Validate user flows and prototypes with user proxies and end-users

        • Deep understanding of accessibility guidelines and best practices.

        • Ability to design inclusive experiences that cater to diverse user needs, including users with disabilities.

Requirements:

1. • 5+ years of industry experience as a UX/ UI Designer or similar role, post secondary education is preferred.

   • Experience within an Agile SCRUM team.

   • Strong portfolio that demonstrates  a deep understanding of what it takes to create valuable and meaningful experiences.

   • Critical thinking and problem-solving skills with the ability to transform ideas into clear and impactful design solutions and flows.

   • Excellent communication skills, familiar with standard design methodologies. 

   • Proven Visual Design skills to create clear visual hierarchies in user interfaces.

   • Knowledge of different qualitative user experience methods and tools, e.g. usability testing, remote testing, and when to apply them

   • Familiarity with interaction design and information architecture 

   • Highly proficient in Figma including working with components/design systems, variables, and interactive prototyping

   • Significant experience building and maintaining design systems

   • Experience in user research and research methodologies.

   • Experience in healthcare design is considered an asset.

   • Experience designing for common front-end frameworks, such as Bootstrap,  Angular, and React

   • Experience working with front-end developers to ensure accuracy of implemented designs

   • Good to have:

   • Existing knowledge of FHIR and clinical data workflows between payers and providers.

   • Existing knowledge of  clinical measures in the US

   • Existing knowledge of analytics and non-relational data

   • Experience with custom designs that extend the functionality of standard front-end frameworks, such as GoJS, JointJS or React Diagrams

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices. 
This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:* Remote Work Environment* Flexible Time Away From Work Policy including PTO, Personal and Sick Days* Competitive Salary and Health/Medical Benefits* RRSP/TFSA/401K Employee Contribution* Life and Disability* Employee Assistance Program* FHIR Study Program and Skillsoft Learning* Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.