About the Opportunity

Position overview

Department

Business and Partnership Development & Apprenticeships

Location

London / Remote

(Hybrid working in line with business need – Flexible working options to be discussed at interview)

Term

Full-time; Permanent

Salary Range           

£35,000 - £40,000 per annum, depending on experience

Benefits

The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.

• 25 days holiday allowance plus winter break 27th to 31st December (excl. Bank Holidays)

• Group life assurance, group income protection

• Pension schemes and optional private healthcare

• Employee Assistance Programme

• Flexible working options

Reports to

Director of Business and Partnership Development & Apprenticeships

Start date (dependent on successful completion of relevant checks)

July 2026

The Role

Northeastern University London wishes to appoint a Success Manager who will play a key role in the successful management of Degree Apprenticeships and other work-based learning programmes at NU London. Reporting to the Director of Business and Partnership Development & Apprenticeships, we are looking for someone to act as the liaison and lead between the employer and learner/apprentice, managing their day-to-day relationship and ensuring learners on all programmes successfully embark and progress through their learning with us.  The post holder will work closely with the Director of Business and Partnership Development & Apprenticeships and Head of Operations and Quality Assurance to coordinate a quality delivery of the pre-apprenticeship/apprenticeship. The role will see you acting as the primary contact for the learner/apprentice, taking action to ensure that the available learning can be accessed, and with the employer to ensure that the pre-apprenticeship/apprenticeship can be successfully achieved.

Responsibilities include supporting and coordinating employer onboarding, recruitment of learner/apprentice and monitoring of support for delivery for both employer and learner/apprentice, ensuring that required reviews take place and that they are effective in assessing gaps and opportunities to deliver progress.

The role is suitable for remote-working, provided the appointee can attend the campus for face-to-face work when required.

Duties and Responsibilities

• Support the lead for Business Development and partner organisations with employer engagement, training and workforce needs analysis.

• Support with recruitment for learners/apprentices to progress onto pre-apprenticeship/apprenticeship and other work-based learning programmes.

• Working with wider departmental team members to co-ordinate on the delivery of the University’s pre-apprenticeship and degree apprenticeships programmes between the employer, learner/apprentice and the apprenticeship team, acting as the day-to-day point of contact for the University’s relationship with the employer

• To continually explore opportunities to further develop relationships between employers and the University.

• Organise the support for each learner/apprentice from the outset, to ensure the pre-apprenticeship/apprenticeship can be successful.

• Ensure completion of the termly Tripartite Reviews and ensure that these are carried out in line with regulations.

• Monitor the learner/apprentices off the job training and assist the employer and learner/apprentice with putting an action plan in place should a shortfall emerge.

• Where the learner/apprentice requires an action plan or a referral to other support services, ensure these are mutually agreed, monitored, and completed in a timely manner.

• Organise and lead the Final Review, ensuring that a thorough assessment using evidence against the pre-apprenticeship/apprenticeship takes place and that the decision arising is made on this evidence, jointly with the employer and the learner/apprentice.

• Where required, work with wider team members to arrange apprenticeship End Point Assessment as agreed with the employer and apprentice.

• Ensure that learners/apprentices are making progress in line with anticipated milestones and monitor individual progress and trends across the learner cohort, highlighting trends to the Director of Business and Partnership Development & Apprenticeships as part of the pre-apprenticeship/apprenticeship reviews each term.

• Identify and evaluate any risks to an individual learner/apprentice’s or employer’s programme success and escalate immediately to the University, taking appropriate action to control these risks as part of the overall programme review.

• Liaison with wider team members, the employer, and the learner/apprentice to ensure that feedback, enquiries, issues, requests, or complaints during the pre-apprenticeship/apprenticeship are monitored and actioned promptly.

• Ensure that Learner/Apprentice records are fully compliant with University’s policies and procedures applicable to their programmes at all times. This will also include participating in compliance and policy reviews as required.

• Such other duties, commensurate with the grading of the post, which may be assigned by the Director of Business and Partnership Development & Apprenticeships or their nominee.

Person specification criteria

To undertake this role, the following should apply – should you not have the experience below, please do highlight where transferrable skills would assist with you undertaking the role.

Qualifications

• Honours degree or equivalent professional qualification and/or vocational qualification [E]

Key Skills & Experience

• Experience managing employer and apprenticeships relations, preferably within Higher Education and/or Further Education [E]

• Experience in using Learner Management System software [D]

• Strong communication skills (both verbal and written) [E]

• Solid relationship management experience, including effective stakeholder and partnership working [E]

• High degree of professionalism and personal integrity; ability to exercise complete discretion and maintain confidentiality [E]

• Excellent record keeping and maintenance, with awareness of Data Protection and GDPR [E]

• Excellent planning and project management capabilities [E]

• Ability to prioritise workload, exercise good time-management with the ability to work to deadlines, and demonstrate excellent organisational skills [E]

• Willingness and capacity to undertake continuous professional development [E]

About Business and Partnership Development & Apprenticeships

The Business and Partnership Development & Apprenticeships section is dedicated to designing and delivering work-related learning throughout the UK and internationally.

Our academic offerings use innovative pedagogical approaches and best practice in education to ensure an excellent learner experience. The team currently delivers a growing portfolio of work-related learning programmes and co-op placements, with a broad academic portfolio but with emphasis on areas of digital transformation, data science, artificial intelligence, and project management.

Enquiries

Informal enquiries may be made to Emma Kelly (emma.kelly@nulondon.ac.uk). However, all applications must be made in accordance with the application process specified.

Application process

Please include a covering letter of no more than one page addressing the role criteria and a full curriculum vitae.

Participation in the equal opportunities section is encouraged, but voluntary.

Job sponsorship:

Please note that this role is not eligible for visa sponsorship.

Position Type

Student Services

Salary Range

£35,000 to £40,000

Additional Information

About the University 

Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University’s global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award winning, contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces. 

Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers.  NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4000 students by 2028/29. 

Choose NU London 

 As well as the exciting opportunities this role presents, the University supports staff maintaining a good work/life balance, your health and wellness are of utmost importance to us, and our offerings encompass:  

• 25 days annual leave, plus 8 bank holidays and winter break holidays (normally 2 days between Christmas and New Year). 

• Access to personalised Continuous Professional Development (CPD) plans and opportunities. 

• Support with private medical insurance. 

• Eye test reimbursement. 

• Cycle Scheme vouchers. 

• 24/7 employee assistance/ support via our Employee Assistance Programme.

• Access to deals and discounts for food & shopping in the local area. 

Enquiries 

Informal enquiries may be made to:

Emma Kelly

They can be reached at the following:

em.kelly@northeastern.edu

However, all applications must be made in accordance with the application process specified. 

 

Application process 

 

Applications should be made by 00:00 on the job posting's end date (if applicable).

 

Participation in the equal opportunities section is encouraged, but voluntary. 

 

Applications must include a covering letter of no more than one page that addresses the criteria for the role and a full curriculum vitae. 

 

The panel will be shortlisting for this position on a rolling basis so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications. 

 

Please note all employees of Northeastern University London are required to undergo at least a basic DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.

For staff’s own wellbeing, for part time roles, the expectation is if you have multiple roles, they should not exceed full time (37.5 hours per week), and for full time roles, the expectation is that this will be your only role (apart from intermittent roles).

 

Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.