About the Role
- ShareSorted is experiencing rapid growth and expansion across our residential portfolio, and we are building out a high-performance operations team to support this scale.
- We’re searching for a highly experienced Senior Property Manager to join us as a full-time, in-house operator, taking full ownership of maintenance operations and issue resolution across a large and growing portfolio.
- As we continue to expand, this role will play a critical part in maintaining service standards, driving fast job completion, and ensuring occupant issues are resolved quickly and professionally.
- You will be responsible for managing all incoming maintenance through PropertyMe, operating as the central point of control between occupants, contractors, and internal teams.
- This is a hands-on, high-volume role focused on execution, speed, and outcomes. You will be expected to take control, move quickly, and deliver results daily in a fast-scaling environment.
What You’ll Be Doing
- Managing all incoming maintenance jobs via PropertyMe across the portfolio
- Working closely with your dedicated administrative assistant to maintain workflow efficiency
- Triaging, prioritising, and assigning jobs immediately upon receipt
- Driving job completion through constant follow-up with contractors and stakeholders
- Maintaining full visibility over all open jobs and ensuring nothing sits idle
- Chasing contractors, property managers, and suppliers to meet deadlines
- Resolving occupant issues quickly and professionally
- Handling escalations and difficult situations with confidence and professionalism
- Reducing job backlog and improving turnaround times across the portfolio
- Ensuring all jobs are accurately logged, updated, and closed in PropertyMe
- Identifying recurring issues and escalating where required
- Maintaining clear, direct communication with all stakeholders at all times
- Maintaining full end-to-end ownership of all maintenance jobs from initial report through to completion and closure
- Ensuring every job is fully documented in PropertyMe, including clear notes, updates, timestamps, and outcomes
- Uploading and verifying supporting evidence such as photos, contractor reports, and completion records
- Ensuring all communication and actions are recorded accurately to create a complete audit trail Monitoring job progress to ensure no gaps, delays, or undocumented actions
- Maintaining compliance with internal processes and documentation standards across all jobs
- Ensuring all jobs are closed correctly with sufficient detail to support any future dispute or review
What We’re Looking For
- A high-performing Senior Property Manager who thrives under pressure
- Strong experience managing maintenance requests end-to-end
- Proven ability to handle difficult occupants and resolve issues effectively
- Experience working across high-volume property portfolios
- A proactive operator who takes ownership and drives outcomes
- Someone who does not wait, you follow up, push, and close
- Highly organised with strong attention to detail
- Confident communicator across phone and written channels
- Ability to manage multiple priorities without losing control
- Comfortable working in a fast-paced, high-accountability environment
Job Requirements
- Minimum 5+ years’ experience in residential property management
- Current NSW Class 2 Real Estate Licence
- Proven experience managing maintenance in a live portfolio environment
- Strong track record of handling escalations and resolving occupant issues
- Experience working with PropertyMe or similar property management systems
- Ability to manage high job volumes and prioritise effectively
- Strong communication and stakeholder management skills
- Full Australian working rights
- Valid driver’s licence
- Valid driver’s licence and access to a reliable, roadworthy vehicle for work-related travel
Why Join Us
- Salary range: $90,000 – $120,000 + super (depending on experience)
- Work directly with leadership in a high-performance environment
- Take ownership of a critical function within the business
- Be part of a fast-growing property company operating at scale
- You will be provided with a dedicated administrative assistant to handle administrative tasks and support job processing
- Additional administrative support will be provided as required as the business grows
- Opportunity to drive real operational impact across the portfolio
- Long-term growth opportunities as the business continues to expand
Additional Expectations
- Occasional after-hours and weekend availability may be required to manage urgent maintenance issues or escalations
- This is not a constant requirement, but flexibility and ownership are essential
Final Note
- This is not a coordination or low-pressure role
- You will be expected to take full ownership of maintenance and issue resolution
- If you are used to a slower-paced environment, this role will not be suitable
Application Process
Shortlisted candidates will be required to complete a practical task simulating real maintenance and issue scenarios prior to interview.
