Description
Job Summary
The Guest Service Specialist at Chanticleer Inn Bed & Breakfast supports an exceptional boutique lodging experience atop historic Lookout Mountain by delivering warm, attentive, and professional guest service throughout each stay.
This role serves as a key point of contact for guests, supporting daily front-of-house operations, guest communications, light food service, property oversight, and cash handling. Typical work schedules occur between 7:00 AM and 7:00 PM, with shifts ranging from 6–8 hours. Under the direction of the Chanticleer & Grandview Manager, the Guest Service Specialist ensures that guests feel welcomed, informed, and well cared for at every touchpoint.
Essential Duties & Responsibilities
Guest Experience & Service Excellence
- Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
- Model appropriate guest and partner interaction at all times, maintaining a professional and welcoming presence.
- Interact with guests on property, by phone, and via email to assist with general inquiries, reservations, and local attractions.
- Respond promptly and professionally to guest needs and requests on-site.
Front Desk, Cash Handling & Transactions
- Process retail sales, deposits, and general guest payments accurately.
- Engage in general cash-handling procedures in accordance with company policies.
Property Operations & Oversight
- Oversee daily operation of the main guest house.
- Open and close the main guest house each day according to established procedures.
- Coordinate and facilitate guest check-ins and check-outs, including room changes when necessary.
- Ensure property and assets remain secure at all times.
- Maintain pool and recreational areas when open, ensuring spaces are guest-ready and safe.
- Conduct regular property inspections and identify any issues or needs.
- Notify management of general property maintenance concerns in a timely manner.
Food Service & Facility Support
- Perform setup, maintenance, and operation of morning and afternoon food service.
- Clean and stock bathrooms and maintain cleanliness of non-guest room areas.
Compliance & Team Support
- Ensure company policies, procedures, and safety standards are followed and enforced consistently.
- Perform other duties as assigned by management to support overall lodging operations.
Requirements
Qualifications
Education & Experience
- Must be at least 18 years of age.
- Previous experience in lodging, hospitality, or a related field preferred; training provided as needed.
Knowledge & Skills
- Kind, dependable personality with a strong commitment to guest service and teamwork.
- Ability to present a professional, engaging, and polite image to guests and partners.
- Strong communication skills in one-on-one and small group settings.
- Ability to read and understand operational documents and procedures.
- Ability to work effectively in a fast-paced, guest-facing environment.
Availability
- Flexible availability to work nights, weekends, holidays, and special events as needed.
Physical Demands & Work Environment
- Regular use of hands and fingers.
- Ability to lift and/or move up to 40 pounds.
- Frequent standing, walking, stooping, kneeling, or crouching.
- Work performed in a boutique lodging environment with varied guest-facing responsibilities.
