Maintenance Dispatcher for a Team That Gets Stuff Done!
We're not just looking for anyone - around here, we move fast, communicate clearly, and make stuff happen. Sound like your kind of environment?
Are you:
- Someone who takes ownership of your work and doesn't rest until the job is done right?
- Naturally organized, with a system for everything and a drive to keep things running smoothly?
- Someone who thrives under pressure-staying calm, focused, and solutions-oriented even when things get hectic?
At GC Realty & Development, we believe in accountability, proactive problem-solving, and exceptional service. We're seeking a Maintenance Dispatcher who thrives in a fast-paced environment and is passionate about creating efficient systems that keep operations running smoothly. If you're highly organized, tech-savvy, and driven by results, this could be your perfect fit.
What We Offer
- Fully Remote Position
- $10 USD per hour + 12% in Performance Based Compensation paid out monthly
- Currency exchange rate program
- Professional growth support: GC Realty allocates an annual budget to reimburse team members for approved professional development-such as training programs, certifications, or skill-building courses that enhance performance in the role.
- $1,000 referral bonus for referring a team member
- $250 referral bonus for referring a new client
- $25 bonus for every positive Google review that mentions you by name
- Up to $500 per year for reading books
- 10 days of accrued PTO in the first year
- 6 US holidays paid time off
- Plus your birthday off!
Role Overview
As a Maintenance Dispatcher, you will coordinate daily maintenance operations by scheduling technicians, managing work orders, and ensuring residents receive timely and professional service. You'll be the central point of communication, balancing technician availability, prioritizing urgent requests, and ensuring work orders are completed accurately and on time. Key responsibilities include:
- Schedule and assign maintenance technicians based on skill set, location, and workload to ensure timely completion of all work orders.
- Monitor technician progress, update job statuses, and communicate changes across teams in real time through company systems (AppFolio, Podio).
- Communicate proactively with residents to confirm appointments, share updates, and manage expectations.
- Review technician timecards, materials, and notes to verify accuracy before billing or closing work orders.
- Track KPIs such as response time, completion rate, and scheduling accuracy to support continuous improvement efforts.
- Collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts, and identify process enhancements.
Required Qualifications
- Minimum of 3 years of experience in dispatching, scheduling, or maintenance coordination.
- Proven ability to manage and dispatch 3-5 technicians at once while minimizing downtime or overlap.
- Solid understanding of maintenance operations, repair timeframes, and material/labor costs.
- Strong English communication skills, both written and verbal.
- Reliable high-speed internet connection (50-100 Mbps download / 10-20 Mbps upload), dual-monitor setup, and functioning camera/microphone.
Preferred Qualifications
- Experience using work order management systems such as AppFolio, ServiceTitan, or similar platforms.
- Prior experience in property management or facilities maintenance.
- Background in customer service or client communications.
Ready to Apply?
If you're ready to bring structure, communication, and efficiency to our maintenance operations, we'd love to meet you. Apply today and join a team that believes in doing things right-the first time, every time.
