Deputy Shop Manager

St Margaret’s Hospice Care has a fantastic opportunity for a Deputy Shop Manager to join our team in Ilminster.

You will join us on a permanent basis and in return, you will receive a salary of £10,833.38 per annum.

This is a 16‑hour per week, part‑time role, worked across two days. Flexibility is essential, as you will be expected to work additional hours from time to time to support shop cover, particularly during holidays, sickness, or busy periods.

By joining us you will quickly become part of a great Retail Team that we are proud to say consists of over 700 dedicated individuals and volunteers. The team’s commitment, skills, passion, and energy combine to deliver significant income, enabling our clinical colleagues to deliver their services to nearly 5,000 people across Somerset.

What can you expect to be doing? 
Joining the team in our Ilminster Shop, you will play a key supervisory role, supporting the Shop Manager in the day‑to‑day running and operational management of the store.

Your day to day work will involve:

• Supervising, supporting, and motivating staff and volunteers on shift
• Delivering warm, friendly, and engaging customer service
• Assisting with the training, induction, and ongoing development of team members
• Creating eye‑catching merchandising and beautiful displays to bring the store to life
• Managing till and cash‑handling procedures
• Assisting with staff and volunteer rotas
• Sorting, lifting, and carrying donated goods. 

What will you be good at?
You will have:

• Experience in a supervisory role, ideally within the Retail industry;
• Demonstrable excellent communication skills and the high standards of customer service;
• An understanding and awareness of how to successfully motivate and engage a team, working collectively to provide outstanding customer service and driving sales within your own shop.

This role is a physically demanding position within a busy retail environment which includes the lifting and carrying of donated goods.

What can we offer you?

You won’t just be joining a fantastic team – you’ll be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you’re looking for a role where you can really make a difference, we could be a perfect match.

Holiday entitlement

• 33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
• Ability to buy and sell annual leave

Pension scheme

• NHS employees eligible to continue with their NHS pension scheme*
• Non-NHS employees will receive 6% employer and 5% employee contribution

Award-winning Employee Assistance Programme for you and your family offering:

• Vitality & wellbeing health portal for non-emergency care
• Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management
• Confidential and free 24-hour Employee Assistance
• Counselling and support
• Legal, financial, and medical information and advice 

And more...

• Life assurance cover – 2x salary
• Health Cash Plans - help with covering the cost of healthcare needs by providing cashback on a range of health benefits
• Blue Light Card – Discounts on retailers and restaurants saving up to 35%
• Enhanced maternity leave*
• Excellent learning and development opportunities
• Volunteering and fundraising opportunities

*Eligibility criteria applies

If you want to get to know our team or have a chat before applying, we'd love to hear from you. Just pop into our Ilminster store for a chat.

For any questions about our recruitment process, please contact Recruitment@st-margarets-hospice.org.uk.

We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if theres anything you want to talk about before you apply.

If you have all the information you need, just click apply. We can't wait to hear from you!

Closing date: Sunday 19th of April 2026

Interview date: Wednesday 29th April 2026

Unfortunately, we are not able to offer visa sponsorship at this time.