Member Support Agent (Contractor)

DISQO’s mission is to build the world’s most trusted ad measurement platform that fuels brand growth.The world’s largest brands, agencies, and media companies trust DISQO for expert insight and AI-driven intelligence about their advertising performance across all platforms. We capture people’s sentiments and journeys, connecting them with the brands they value and the media they consume. With this identity-based approach, brands gain more accurate and authentic insight so they can create more meaningful interactions.
Joining DISQO Nation means becoming part of a community that champions speed, innovation, and continuous growth. We invest deeply in our talent, empowering our teams to reach their highest potential. Together, we are shaping the future of work at DISQO—defined by performance, purpose, and impact.
We show up each day with curiosity and ambition, committed to learning, accelerating growth, and making a lasting difference. Grounded in our values and principles, we lead and collaborate to elevate performance, accountability, and excellence at every level of the organization. And through it all, we make sure to have fun along the way.
We are looking for a reliable and flexible Member Support Agent (Contractor) to join our Member Care team. This role is ideal for someone who can provide support coverage during peak workload periods, help manage ticket backlogs, and ensure timely responses to our members.
Unlike a full-time position, this role requires a high level of flexibility and availability based on business needs, including same-day support requests, weekend coverage, and occasional off-hours support.

Key Responsibilities:

• Handle member inquiries via tickets and chat in a timely and professional manner
• Help reduce ticket backlog during peak periods
• Investigate member account issues and provide accurate resolutions
• Follow internal workflows and support procedures
• Escalate complex cases when necessary
• Maintain high quality standards and SLA performance
• Collaborate with the team to ensure smooth support operations

Requirements:

• Previous experience in Customer Support or Member Support roles
• Strong written English communication skills
• Ability to follow processes and work independently
• Strong attention to detail and problem-solving skills
• Ability to quickly adapt to changing priorities
• Must not have a conflicting permanent full-time job that would limit availability during business hours
• Ability to join during the day when backlog support is required
• Availability to work weekends is required

Nice to have:

• Experience working with support platforms (Zendesk, Intercom, Salesforce, or similar)
• Experience working in remote teams
• Experience handling high ticket volumes
• 24/7 availability is a strong plus
• Experience supporting US-based customers is a plus
• Basic technical troubleshooting skills

Working Model:

• Contractor position
• Flexible schedule based on business needs
• Workload may vary depending on ticket volume
• Expected availability during high-demand periods
• Weekend support required
• Additional hours may be requested during operational peaks

What we value:

• Reliability and responsiveness
• Ownership mindset
• Team collaboration
• Customer-first attitude
• Flexibility and adaptability

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You can learn more about what’s happening at DISQO by visiting the DISQO Company Blog.
Perks & Benefits:
·Premium health insurance, family package·Stock options·Team events·Opportunity for sharing best practice with our US office·Catered lunches at the office·Healthy food kitchen·English Classes
Note: The benefits noted above are for full time Yerevan based employees only.
DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.