General information
Entity
With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.
The Group partners with leading international brands and covers the entire value chain – imports, production and distribution– in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.
We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.
With Africa For Africa
More information: www.cfaogroup.com
Reference number
2026-3739
Job details
Profile
Technical & Services - Technical & Services - Parts & Service Assistant
Position title
Parts Counterhand M/F
Contract
Unlimited-term contract
Contractual hours
Full-time
Mission description
The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:
- Matric / Grade 12 as minimum qualification plus proven experience and success in parts sales in the material handling or related industry; minimum of 3 - 5 years’ experience
- Code 8 Driver’s license
- Experience in and understanding of counter sales functions.
- Understanding and working knowledge of Kerridge system
- Advanced / Expert Computer literacy in MS Outlook, Word and Excel
Knowledge requirements:
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Knowledge of quality control processes, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Knowledge of mathematical principles, statistics, and their applications.
- Knowledge of economic and accounting principles and practices and the analysis and reporting of financial data.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of quality control processes, costs, and other techniques for maximizing the effective storage and distribution of products (equipment and parts)
- Knowledge of the English language as business communications medium – spelling, grammar, rules of composition, language structure, etc.
General:
- Costing skills
- Dedication to service excellence in every aspect of work carried out, strong focus on internal and external customer service
- Ability to take customers through the sales process; must have the experience and skill to structure and present parts sales solutions at all levels in an organisation; ability to manage an account on all levels
Ability to interpret product differentiators and leverage the company’s product / service competitive edge - Strong financial / numerical ability; sound understanding of business and economic principles; must be able to do accurate calculations on a financial calculator
- Sound knowledge of developing new business / targeting and converting new accounts
- Proven entrepreneurial skills (adding value by doing business smartly and efficiently) & development, communication and implementation of sales strategies
- Strong decision-making skills & ability to use initiative and assume responsibility
- Highly developed prioritising and multi-tasking skills; must be proactive with a strong sense of urgency; problem solving and decision-making skills; must be able to function effectively under pressure
- Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative; deadline and results orientated
- Must be a team player with the
Profile
To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
- Perform overall sales function of parts and aftermarket product sales to external and internal clients
- Answer customers' questions about products, prices, and availability.
- Timeously and accurately prepare and distribute quotes.
- Provide pricing guidelines and discounts pertaining to specific service agreements / major clients.
- Maintain accurate records, using automated systems.
- Prepare sales contracts for orders obtained and submit orders for processing.
- Collaborate with colleagues to exchange information such as selling strategies and marketing information.
- Read catalogues, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Receive and fill telephone orders for parts.
- Fill customer orders from stock.
- Prepare sales slips or sales contracts.
- Responsible for stock takes – perpetual and bi-annual.
- Advise customers on substitution or modification of parts when identical replacements are not available.
- Examine returned parts for defects, and exchange defective parts or process credit notes.
- Responsible to prepare and distribute scheduled (monthly, weekly, and daily) and ad-hoc reports as might be requested by department manager accurately and timeously
- Responsible for timeous and accurate execution of all administrative duties related to this position.
- Responsible for standby duties
- Responsible for stock take exercises
- Overall responsibility to ensure quality of interaction with and customer service and support levels to internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance)
Job location
Job location
Africa, South Africa
Location
East London
Applicant criteria
Education level
1 - Matric
Experience level
4 to 6 years
