Outbound Sales Advisor

Outbound Sales Advisor

Location: Derby

Salary: £21,160 - £24,785 (depending on age) per annum + commission

About Us – Redefining the Future of Legal Services

At Right Legal Group, we are reshaping legal services to be clear, accessible, and truly client-focused. Traditional legal processes can feel overwhelming, but our mission is to simplify them, offering expert guidance with confidence and care.

As specialists in estate planning and wills, we go beyond financial security helping people leave behind emotional legacies, ensuring that their values, stories, and wishes are carried forward for generations.

At the heart of everything we do is a commitment to keeping families together, providing tailored legal solutions that offer peace of mind, protection, and continuity. Our team thrives on innovation, collaboration, and meaningful impact for the clients we serve and the professionals who make it happen.

The Opportunity: Outbound Sales Advisor

As a Outbound Sales Advisor at Right Legal Group, you'll be the first point of contact for clients looking to protect their legacy through tailored Wills and Estate Planning services. This isn’t your typical sales role — it’s about building trust, understanding people’s needs during sensitive moments, and guiding them towards the right legal support.

You’ll be responsible for making outbound calls, handling inbound enquiries, and booking consultations for our Legal Advisors. Along the way, you’ll develop a deep understanding of our legal services, learn how to explain them clearly, and support clients through their journey with empathy and professionalism.

This is an exciting opportunity to step into the legal industry without needing a law degree — perfect for anyone from a customer-focused background who’s looking for a new career path with real purpose, structure, and progression.

What You’ll Do:

Key Responsibilities - What you have to do.

• Make outbound calls to understand client needs and schedule appointments for our Legal Advisors.
• Handle incoming client enquiries and identify the appropriate services required.
• Assess client requirements and recommend suitable products and services aligned with their unique circumstances.
• Build and maintain long-lasting relationships with clients, fostering trust and loyalty.
• Update and manage the sales database to ensure consistent client communication and engagement throughout their journey.
• Achieve individual targets and KPIs while adhering to business processes and regulatory requirements.
• Participate in ongoing training and development opportunities to support your growth and the company’s success.

Client Experience

• Deliver a professional, empathetic, and personalised service at every stage of the client journey.
• Proactively manage follow-ups to keep clients informed and engaged.
• Respond to client concerns or queries promptly, resolving issues to a high standard.
• Act as an ambassador for Right Legal Group’s values and brand.

We’d Love to Hear from You If…

• You have a strong background in sales, customer service, or hospitality with the drive to succeed.
• You have a passion for understanding client needs and delivering a 5-star experience.
• You are a confident communicator — both over the phone and in writing.
• You are resilient, driven, and motivated to hit and surpass performance goals.
• You are someone who thrives in a fast-paced, people-focused environment.
• You are a self-starter with a positive attitude and professional outlook.

Why Join Right Legal Group?

Empowering Culture with our workplace built on empowerment and ownership, where collaboration replaces hierarchy!

Annual career planning support, giving employees the opportunity annually to submit a Personal Business Plan, where you can share your ambitions (professionally, financially and personally) with the directors, and we work with them to achieve those goals.

Professional Development Qualification where our people have the opportunity annually to apply for a qualification to be funded by the business.

Health Benefits through Westfield Health, we provide access to physical and mental health support, including 24/7 well-being resources and those “healthy extras” we all deserve!

We offer 22 days’ holiday (plus bank holidays), Increasing to 25 days after 2 years continuous service with us

Team Celebrations and Events, from fun socials to company get-togethers, there’s always something happening at RLG to bring us together.

Pension Contributions through our provider, NEST