Customer Service Officer

Together We Do It Right!

Capital SMART is still leading the way in accident repair technology! We’re proud of our strong partnerships and continued growth, enabled by our 60+ sites and 1600+ team members across Australia and New Zealand. We maintain a strong focus on innovation and seek to positively influence the industry.

About the role:

As the first point of contact for our customers, you will provide up-to-date information about their repairs and instil confidence that their vehicle is in very capable hands. Additionally, this role will include (but not be limited to):

• Ensuring the environment is always customer friendly
• Checking in all customers as they present for their assessment
• Providing a caring and professional service during all customer interactions
• Managing the customer return process once repairs are completed and addressing any concerns

Does this sound like you?

• Previous experience in a customer-facing, fast-paced environment
• A strong desire to deliver a positive customer experience in every interaction
• High attention to detail
• Organised with exceptional time management skills
• Ability to build rapport in person and over the phone
• A team player, committed to delivering outstanding customer service.

Why join SMART?

• Site-initiated incentives, including BBQ lunches, gift cards, team dinners and events, end of year Christmas function, and annual cash awards for our best performing individuals and teams
• Referral bonus for recommending a friend to work with us – up to $2,000
• Annual performance-based reviews
• State-of-the-art technology at your fingertips
• Opportunity to access our facilities to complete repairs on your own vehicle
• We promote from within, securing your future
• Uniforms provided
• More than 60 sites across Australia and New Zealand
• Service awards

We champion our Team, because it’s our people that set us apart and drive our business’ success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places — APPLY NOW.