Core Responsibilities & Deliverables
Manage internal ICT systems, network infrastructure & associated services to support secure & efficient operation of the Corporate IT & Operational Technology (OT) networks in our datacentre facilities & office locations.
- Support the installation, commissioning & testing of new network hardware & software.
- Own the identification, resolution & escalation of technical issues across network hardware & software.
- Evaluate, validate & implement critical vendor updates to network infrastructure.
- Deliver responsive on-site support to network users, ensuring minimal disruption to operations.
- Manage & prioritise internal service requests, escalating to the Network Operations Manager where necessary.
- Develop, prepare & govern IT change control documentation in collaboration with key stakeholders.
- Monitor & analyse device security & event logs to proactively identify risks, issues or threats.
- Maintain & continuously improve network configurations & documentation.
- Conduct & document regular visual inspections of network infrastructure to ensure operational readiness.
- Collaborate closely with the Maintenance Team to ensure reliable BMS / OT network performance.
- Partner with the Security Team to support & enhance Security network operations.
- Provide hands-on support & troubleshooting for site IT hardware & network connectivity when required.
- Monitor & manage datacentre IT network performance, targeting 99.99% uptime.
- Provide operational support & technical guidance to the Maintenance & Security teams.
- Own the optimisation, reporting & performance metrics of our Building Management (BMS) systems.
- Drive efficiency improvements in collaboration with the global IT team.
- Support cross-site collaboration by assisting other datacentres with troubleshooting & technical guidance.
- Coordinate & deliver IT hardware setup & system access for new employees alongside the global IT team.
- Own ICT budget planning, forecasting & OPEX control, ensuring cost-effective operations.
- Manage external IT service providers, coordinating support when required to meet business needs.
Role Deliverables:
- Monitor & manage datacentre IT network performance, targeting 99.99% uptime.
- Provide operational support & technical guidance to the Maintenance & Security teams.
- Own the optimisation, reporting & performance metrics of our Building Management (BMS) systems.
- Drive efficiency improvements in collaboration with the global IT team.
- Support cross-site collaboration by assisting other datacentres with troubleshooting & technical guidance.
- Coordinate & deliver IT hardware setup & system access for new employees alongside the global IT team.
- Own ICT budget planning, forecasting & OPEX control, ensuring cost-effective operations.
- Manage external IT service providers, coordinating support when required to meet business needs.
Team management responsibilities & key relationships
- Reports to Data Centre Manager.
- Coordinate with central Network Operations Manager for ICT program, compliance & technical support.
- Collaborates with internal Maintenance & Security teams, contractors & other site stakeholders.
- Provide 1st line support to Security team regarding building security systems (CCTV & Access control).
- Provide 1st line support to Maintenance team regarding Building Management Systems (BMS).
SKILLS, qualifications AND EXPERIENCE
Core Skills (Required)
- Strong written & verbal communication skills across diverse stakeholder groups.
- Ability to work independently in a busy operational environment.
- Able to demonstrate strong team working & interpersonal skills.
- Proven troubleshooting & analytical problem-solving skills.
- Proven track record of developing, managing & maintaining critical ICT networks & systems.
- 3rd party supplier & vendor management experience.
Qualifications
- Strong Cisco Enterprise switching background, CCNA certification preferable (or equivalent experience).
- Strong Cisco Meraki background, ECMS certification preferable (or equivalent experience).
- Strong network security background, CompTIA SEC+ certification would be an advantage.
- Excellent working knowledge of networking & security technologies including:
- Cisco Enterprise Switching & FirePower Security Appliances
- Cisco Meraki Wired & Wireless Networking Solutions
- Palo Alto Next Generation Firewalls
- Microsoft Windows Server & Active Directory
- Hypervisor based Virtual Server environments
- IP Telephony & Video Collaboration Solutions
- PRTG Network Monitor
- Microsoft Windows & Office 365
Experience (Desired)
- Previous experience in a similar role for 3 years.
- Previous experience of working in a datacentre or other critical environments.
- Detailed knowledge of wired & wireless LAN architectures & protocols.
- Experience of managing & maintaining complex multi-vendor network infrastructure.
- Previous experience of managing operational network security.
- Previous experience of managing & troubleshooting critical wired & wireless networks.
- Previous experience with 3CX IP Telephony would an advantage.
- Previous experience with ForeScout network & OT security solutions would be an advantage.
- Previous experience with Schneider EcoStruxure Building Management Systems (BMS) would be an advantage.
- Previous experience with Genetec CCTV & Access Control systems would be an advantage.
Note: The successful candidate will be required to complete pre-employment screening to BS7858:2019, or national equivalent. (Covers: Confirmation of identity, legal right to work, financial probity, criminal history and associations with proscribed organisations). It is the policy of Pure DC that all individuals have a responsibility for the security and protection of company’s Information and IT Resources over which they have control, according to their role.
