Telecommunications Manager 2 (26R0016909)

Hybrid - On Site and Telework  (Must live in Austin, TX area)

I.  DESCRIPTION OF SERVICES

• Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms

• Oversee daily operational activities, including incident management, problem resolution, and service availability

• Serve as escalation point for high-priority network and infrastructure issues

• Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions

• Support ongoing and planned initiatives, including:

SD-WAN implementation and optimization

Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)

Security integrations (e.g., Secure Workload, NGFW, identity services)

• Provide vendor coordination and oversight for network-related services and contracts

• Ensure compliance with Agency security standards, policies, and regulatory requirements

• Participate in change management processes and ensure proper documentation and approvals

• Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives

• Provide status reporting, risk identification, and mitigation planning to leadership

• Maintain documentation of network architecture, processes, and operational procedures

• Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager

 II.  CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

7

Required

Minimum of seven (7) years of experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.

7

Preferred

Minimum of seven (7) years of experience with administration, maintenance, and design of Cisco VoIP solutions is required.

5

Preferred

Minimum of five (5) years of experience managing a networking team in a highly complex environment.

5

Preferred

Experienced with implementation and support of 24x7x365 network, voice, and video environment.

Note: Expected Start Date: 07/03/2026   End Date: 03/03/2027. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

Hybrid - On Site and Telework: Austin, TX. 78752. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM.  The Candidate may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Candidate must be able to pass background check.