Operations Manager

About America West Medical Transportation Inc.

America West Medical Transportation Inc is dedicated to an exceptional wheelchair passenger experience that puts comfort, safety and timeliness first, serving selective clients who demand the best in transportation solutions. If you dream of a working environment with an engaging leadership team, a positive atmosphere, and a rapid path for career growth, this is the team for you.

Be part of our exceptional non-emergency medical transport team!

For more information about America West visit: https://www.america-west.com/ 

Core Values 

Commitment to Customers - We continually earn the privilege to care for our patients. It is at the forefront of everything we do. And no matter the role you have at the company, we are each other’s customers. 

Respectful - We respect each other and achieve together what no individual can do alone. 

Dependability - We are committed to exceptional service delivery, on time and following up on what must be done. 

Integrity - We are vigilant and committed to safety and preparedness in the fulfillment of our duties. 

Accountability - We take ownership for what we do and take pride in how we do it. 

About the Role

The Operations Manager will be responsible for managing the transportation department assuring and coordinating the safe and efficient transport of all our participants. Demonstrating the knowledge and skills necessary to participate in assessing, planning for, and providing transportation services with company policies and procedures. The Operations Manager is required to have one year of experience working with the elderly.

Work Location: On the road in the San Diego region (some overnight trips as required)

Key Tasks and Responsibilities

Staff Management & Training

• Conduct driver performance evaluations annually or as needed.
• Address and resolve personnel issues, including disciplinary actions, using appropriate documentation.

Scheduling & Coordination

• Assist the Transportation Coordinator with daily scheduling and coordination.
• Review transportation schedules for accuracy and efficiency.

Meetings & Communication

• Participate in required PACE meetings, including IDT, family meetings, staff meetings, training programs, and quality improvement meetings.
• Establish and maintain positive relationships with participants, families, and PACE team members.
• Address and resolve participant transportation concerns and grievances within required timelines.
• Conduct service recovery calls as needed.

Fleet & Operations Management

• Manage and maintain a fleet of lift vans, ADA-accessible minibuses, and ambulatory vehicles.
• Maintain accurate transportation logs, fuel card records, vehicle maintenance logs, and mileage records.
• Ensure all transportation staff stay updated on America West Transportation & PACE policies.

Compliance & Reporting

• Ensure compliance with safety regulations and organizational policies.
• Conduct quarterly safety and driver meetings to address issues and provide necessary retraining.
• Submit and manage all monthly reports with daily updates for accuracy.
• Oversee accurate data entry in the FileMaker system, including participant addresses, phone numbers, and notes.

Driving as Needed

• May operate company vehicles when necessary due to staffing shortages or emergencies.

 Collaboration with Senior Centers

• Work with senior center staff to resolve transportation-related concerns as they arise.

Participation in Meetings

• Attend additional staff meetings, in-service training, and quality improvement meetings beyond required PACE meetings as needed.

Process Improvement

• Assist in developing transportation procedures and identifying opportunities for improved efficiency.
• Participate in transportation-related strategic initiatives as assigned.

Qualifications

Education & Training

• High school diploma required, college degree preferred.
• Valid state driver's license or commercial driver's license.

Knowledge and Experience:

• Able to speak conversational English & Spanish (preferred).
• One year of experience working with the elderly (required).
• Experience in senior care or a related human services industry.
• Extensive knowledge of city streets, neighborhoods, and traffic patterns.
• Experience in vehicle scheduling and dispatching is a plus.
• Previous supervisory or management experience preferred.

Core Competencies

• Must be a self-starter.
• Must be able to work unsupervised.
• Must be able to manage multiple tasks and see them to completion in a timely manner.
• Must possess good communication skills.
• Must be computer literate and proficient with Word, Excel and database management software.

Working Conditions

• Must be able to work weekends, holidays, and any shift as necessary.
• Work hours: to be discussed, driver shifts vary (occasional need for after-hour calls).
• Might be required to drive vehicles as needed.
• Must be able to travel out of town with overnight when necessary.

Physical Activity

Frequency

Description

Sitting/Keyboarding

Constant

Attending business reviews; May monitoring routes, and review data analysis; Position may require working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents

Communicating

Constant

Coordinating with drivers, patients, facilities, and staff.

Walking/Standing

Frequent

Moving around the office, vehicle lots, or facility sites;Position may req uire standing/walking for up to 4 hours.

Bending/Stooping

Occasional

Performing vehicle inspections or checking equipment.

Lifting/Carrying

Occasional

Be able to push 50lbs and lift 150lbs minimum

Reaching/Handling

Occasional

Accessing files or operating office/field equipment.

Travel

Periodic

Traveling to different operational sites or medical facilities.

America West Transportation is an Affirmative Action/EEO employer committed to diversity and inclusion. All qualified applicants for the Transportation Manager position will be considered without discrimination.

Final pay rate is determined based on qualifications, experience, and performance, at the employer's discretion.