RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset. Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life. But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better. While we've got all the perks you'd expect — think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — you might find that the greatest benefit of all, is the team you join. Scope:
As a Project Manager at RecordPoint, you’ll be the tactical driver of our implementation success, promoting excellence throughout the customer journey while leading solution deployments. Seated within our Customer Experience team, this role combines project leadership with a passion for delivering exceptional customer experiences. You’ll manage the end-to-end delivery of RecordPoint solutions, ensuring projects are executed on-time, within budget, and to the highest quality standards. Your expertise will be crucial in transforming technical implementations into lasting customer partnerships, while maintaining a view of customer health and satisfaction outcomes. This role will report to the global Consulting Services Manager.
Initial contract term is 3 months with possibility to extend.
You'll be responsible for:
- Managing implementations from initiation through production deployment, ensuring adherence to timelines, budgets, and quality standards with a focus on customer satisfaction;
- Creating comprehensive project documentation, milestone tracking, and stakeholder coordination from kick-off through successful transition to RecordPoint Support;
- Serving as the liaison between customer stakeholders and internal teams, maintaining transparent communication and setting clear expectations throughout the implementation lifecycle;
- Identifying opportunities for solution expansion while demonstrating continuous value delivery; and
- Managing concurrent implementations in a fast-paced environment, showcasing strong prioritisation skills.
You'll do:
- Develop project roadmaps through collaboration with clients, sales teams, customer success managers, and implementation specialists, including cost estimates, resource allocations, milestone frameworks, deliverable schedules, and communication strategies that align with business objectives and stakeholder needs;
- Manage scope, timelines, and budgets while navigating change requests to maximise customer value;
- Deliver transparent progress reporting to customers and stakeholders, ensuring clear visibility into project health, milestones, and financial tracking;
- Identify and address potential risks with mitigation plans, safeguarding customer implementations and business outcomes;
- Partner with clients through regular reviews to align project direction with their evolving business goals; and
- Collaborate alongside Customer Success Managers and customers to develop Joint Value Plans.
You'll bring:
-
Education and Experience
- 3–5 years managing cloud implementations, with data management experience preferred;
- Bachelor’s degree in Business, IT or equivalent experience;
- Proven track record of delivering technology projects with direct business impact;
- Understanding of current technology landscape and project management methodologies; and
- Experience working with both Waterfall and Agile delivery approaches.
Core Competencies
- Strong stakeholder communication and relationship management skills;
- Results-driven approach focused on customer experience;
- Solid understanding of project management methodologies and business analysis;
- Financial awareness and budget management capabilities; and
- Proficient with project management tools.
Teamwork and Leadership
- Ability to coordinate and motivate internal implementation specialists and customer project team members;
- Competency in resource management and workload prioritisation; and
- Enthusiasm for continuous improvement in service delivery and customer success.
Why RecordPoint:
- Fast-growth Australian-owned company
- Flexible work environment and a strong focus on work-life harmony
- Innovation is our way of life
- Personal Development budget for all staff
- Access to Employee Stock Ownership Plan
- A brilliant graduate program that provides both mentoring and growth opportunities for all
- Work on a product that makes a real social-good impact on the world
- Global opportunities!
Know more:By checking us out on all the usual platforms, and especially our About Us
https://www.recordpoint.com/aboutor our Life at RecordPoint blog:
https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint How to apply:Click the 'apply now' button send us your CV.RecordPoint is an equal opportunities employer. We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.If you want to know what to expect from a RecordPoint application process, read more here:
https://www.recordpoint.com/careersNo recruiters please, we've got this one covered.You will need to pass a police background check to be eligible for employment at RecordPoint.
