Job DetailsJob Location: Technical Service Representative (TSR) - Rochester, NYSalary Range: $21.00 - $23.00 HourlyJoin Our Team as a Technical Service Representative (TSR)!
Field-Based | Company Vehicle Provided | $1,500 Sign-On Bonus
Customer Engineering Services (CES) is seeking a hands-on, mechanically inclined Technical Service Representative (TSR) to support electromechanical equipment at customer locations throughout an assigned territory.
If you enjoy working independently, solving mechanical problems on-site, driving to different locations daily, and being the person customers rely on to keep equipment running, this role is for you.
💰 $1,500 Sign-On Bonus
We are offering a $1,500 sign-on bonus for qualified candidates (Payout terms apply).
What This Role Looks Like
As a TSR, you will:
Travel daily within your assigned territory using a company-provided vehicle
Diagnose and repair electromechanical equipment failures on-site
Perform preventive maintenance and emergency service calls
Install and remove equipment as needed
Implement engineering updates and modifications
Train customers on proper equipment operation
Complete accurate daily time, expense, and service reporting
Manage parts usage and inventory
Build strong working relationships with customer personnel
This role requires someone comfortable working independently, managing their own schedule, and adapting to changing service needs.
This Role Is a Great Fit If You:
Like working with your hands
Enjoy troubleshooting mechanical problems
Prefer being on the road rather than behind a desk
Can manage your own workload and stay organized
Thrive in a customer-facing, service-driven environment
Are flexible and adaptable to daily schedule changes
Qualifications
What We’re Looking For
Required:
High School Diploma or GED
Valid driver’s license with a good motor vehicle record
Willingness to travel daily and occasionally work extended hours
Ability to lift and carry up to 50 lbs
Comfort working in customer-facing environments
Preferred:
Technical school training OR
1–3 years of experience working with electromechanical equipment, machinery, or mechanical systems
Experience using tools and diagnosing mechanical or electrical issues
Basic computer skills for reporting and mobile device usage
Working Conditions
Extensive driving across a large geographic territory
Frequent standing, kneeling, crouching, and lifting
Maneuvering equipment in confined spaces
Weekend or overtime support as business needs require
Outdoor and indoor customer environments
What CES Provides
We equip our TSRs for success:
Company vehicle
Tool kit
Cell phone
Laptop
Company credit card
Paid Time Off (vacation, sick time, holidays)
Medical, Dental, and Vision Insurance
Company-paid Life and Disability Insurance
401(k) with company match
Why Join CES?
At CES, our Technical Service Representatives are the face of our service organization. You will have autonomy, leadership support, and the opportunity to build long-term customer relationships while developing your technical skills.
We are an Equal Opportunity Employer and are committed to creating a workplace where all employees are respected and supported.
Ready to Get Started?
If you’re looking for a field-based, hands-on technical role with independence, variety, and a strong support structure, apply today at cesservice.com.
Become part of what works at CES.
