

Customer Experience Manager – Carlile Swim
📍Holland Park, QLD
🕒Full Time or Part Time Options
💧Join Australia’s most respected swim school network
Help Launch a New Swim School for Carlile Swim
This is a rare opportunity to take the next step in your leadership career and be part of the opening team for a brand-new, purpose-built swim school in Brisbane’s inner suburbs, backed by Australia’s leading swim school group, Carlile Swim.
About Carlile Swim
Carlile Swim has been a world leader in aquatic education for almost 80 years. Founded by swimming pioneers Forbes and Ursula Carlile, the organisation has shaped generations of swimmers through industry-leading programs, innovation, and a deep commitment to safety and care.
Carlile Swim pioneered Australia’s first commercial swim school, built the first indoor teaching pool for toddlers, and led the way in teaching babies to swim.
With the recent rebranding of Brisbane-based Aquatic Achievers and the inclusion of Perth’s leading swim school, Kirby Swim, Carlile Swim now delivers more than two and a half million lessons across Australia each year.
As we continue to grow, hiring the right people and supporting them with the right tools and training remains central to our success.
The Opportunity
With the support of the Carlile Swim Support Office and the guidance of the Swim School Manager, you will help launch, build, and lead a high-performing team from day one.
You will play a pivotal role in shaping the customer journey and setting the service standards for a brand-new school, ensuring every family experiences the care, professionalism, and efficiency Carlile Swim is known for.
The Role & You
You are a dynamic, people-focused leader with a genuine passion for customer experience and operational excellence.
Reporting directly to the Swim School Manager, you will oversee customer experience delivery across the school and work closely with the Program Manager to ensure seamless operations and a unified leadership approach.
This is a hands-on leadership role where you will lead the Customer Experience team, support Pool Deck Supervisors, manage administration, and help establish a strong customer-focused culture from the outset.
What Carlile Expects from You
Key Responsibilities
Skills & Qualifications
Education:
Experience:
Technical Skills:
Soft Skills:
Our Values – At Carlile Swim, we lead with PACE
Passionate. All In. Connected. Evolving.
Our values guide how we lead, how we work together, and how we care for children and families every day.
Why Join Us?
Ready to Make a Splash?
If you’re excited by the opportunity to help launch something special and lead an exceptional customer experience team, apply now to join the Holland Park opening team.
Carlile Swim is committed to protecting children and young people from harm. All appointments are subject to appropriate screening and safeguarding requirements.