Service Delivery Manager

xAmplify – Leading Australia’s Digital Evolution

Service Delivery Manager

At xAmplify, we’re not just another technology company. We are shaping Australia’s future by combining intelligent automation and human‑centred technology services to deliver exceptional value.

Our vision is bold, to lead Australia’s digital evolution by accelerating the safe and secure adoption of Automation and AI. We partner with the world’s most innovative technology companies to transform businesses, industries, and government services. Every project is an opportunity to transform operations, solve real‑world problems, and push the boundaries of what’s possible.

We are enablers. What’s ours is yours, check us out at xAmplify.com.au

About the Role

We’re looking for an experienced Service Delivery professional to play a key role within xAmplify’s Managed Services team, supporting the delivery of high‑quality, Agile managed services to a growing Federal Government client base.

This is a highly visible, hands‑on role where you’ll act as a trusted representative of xAmplify — owning service delivery outcomes, driving performance, and building strong, credible relationships with key client stakeholders. You’ll be the go‑to escalation point, ensuring services run smoothly while continuously improving how we operate and deliver value.

If you enjoy balancing people, process, and outcomes in a fast‑paced environment, this role offers meaningful responsibility and impact.

What You’ll Be Doing

• Own day‑to‑day service delivery, ensuring agreed service levels, KPIs, and contractual obligations are consistently met
• Build strong relationships with senior client stakeholders and act as a trusted point of contact
• Monitor and guide the performance of the xAmplify delivery team
• Provide regular service reporting aligned to contractual and governance requirements
• Act as the primary escalation point for service issues and delivery challenges
• Drive a culture of continuous improvement, optimisation, and innovation
• Focus on enabling measurable business outcomes for customers, not just operational delivery

Location & Working Model

• 100% onsite role based in Canberra, ACT
• Candidates must be Canberra‑based
• Participation in an on‑call roster is required, with flexibility to support outside standard business hours

Eligibility Requirements

• Australian Citizenship is mandatory
• Active NV1 or higher AGSVA security clearance is required (this role supports a Federal Government client)

About You

You’ll thrive in this role if you bring a strong operational mindset, confidence in client engagement, and a passion for service excellence. We’re looking for someone who demonstrates:

• Leadership capability within a managed services or service delivery environment
• Experience delivering IT managed services in structured, performance‑driven environments
• Strong stakeholder management skills and the ability to balance customer expectations with contractual obligations
• Excellent written and verbal communication skills
• Strong analytical thinking and problem‑solving capability
• Proven ability to manage priorities, workloads, and competing demands
• ITIL Foundation certification (or equivalent experience)
• Experience delivering services using Agile methodologies and frameworks

Why join us?

Ready to play a key role in Australia’s digital evolution? Apply today or reach out to us at recruitment@xamplify.com.au, we’d love to hear from you.

The future isn’t just coming—we’re creating it!

We offer:

• Flexible working options where possible, with strong support for wellbeing and family balance. Employer‑funded perks, benefits, rewards, and recognition through Employment Hero.
• Strong career pathways and professional development opportunities — including certifications and growth into areas like automation, cyber, cloud or advanced support.
• A connected national team with regular engagement, support, and learning opportunities.
• A culture grounded in diversity, inclusion, and community impact through the xAmplify Foundation.

Equal Opportunity Statement

Diversity fuels innovation. At xAmplify, we welcome applications from all backgrounds, identities, and abilities. xAmplify is an advocate for diversity and inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability or age.