Working arrangement: Work at the office 100% at Empire Tower (BTS Chong NonSri)
Role Summary
This role sits within the FIBD team and is responsible for managing key financial institution partnerships in Thailand, supporting merchant-related initiatives, and improving partnership performance across cost, payment success rate, and operational effectiveness.
The role requires close coordination with financial institutions, regional stakeholders, and internal teams to support complex merchant needs, especially for strategic accounts and cross-border business.
Key Responsibilities
Financial Institution Partnership Management
- Manage relationships with key financial institutions and payment partners in Thailand
- Drive partnership performance with focus on:
- payment cost optimization
- payment success rate improvement
- channel stability and operational effectiveness
- Manage merchant onboarding with financial institutions, including key setup items such as MID acquisition, pricing alignment, and onboarding readiness
- Lead regular partner reviews and QBRs, including performance tracking, issue follow-up, and action planning
- Support negotiations on pricing, rebates, routing, and partnership improvements
- Work with internal teams and external partners to resolve payment issues and maintain strong service quality
Alibaba Merchant PIC Coordination with Regional FIBD
- Partner with Regional FIBD to support Alibaba intra-group merchants from the Thailand side
- Act as a key local coordination point for merchant PICs, translating merchant needs into clear internal actions and partner engagement plans
- Support complex merchant initiatives, including card installment expansion, payment optimization, new solution requests, and cross-border business needs
- Coordinate closely with External FI Partners, Product, Operations, Risk, Compliance, Finance, and Tech to ensure timely and structured execution
A+ Partner Management for Antom Cross-border Merchants
- Manage strategic A+ payment institution relationships supporting Antom’s cross-border merchant business in Thailand
- Work closely with partners such as TrueMoney, LINE Pay, KBank, and other key institutions to improve merchant outcomes and partnership effectiveness
- Drive collaboration on onboarding, performance improvement, issue escalation, acceptance expansion, and solution enablement
- Ensure partner readiness, responsiveness, and performance meet the needs of Antom’s cross-border merchants
Cross-functional Coordination and Governance
- Work closely with BD, Product, Risk, Compliance, Finance, Operations, and Tech teams to support payment initiatives and partner issues
- Drive structured follow-up on issues affecting merchant performance, payment economics, or partner delivery
- Support internal governance, reporting, and OKR tracking across partnership priorities
Requirements
- Bachelor’s degree in Business, Finance, Economics, or a related field
- 5 – 7 years of relevant experience in partnerships, banking, fintech, payments, or related financial services
- Strong understanding of payment and financial institution products, with the ability to navigate complex partner setups and merchant requirements
- Deep understanding of fund flows, especially cross-border fund flows, settlement logic, and their commercial implications
- Strong experience in partnership management, commercial coordination, and performance-driven stakeholder engagement
- Ability to manage complex merchant and partner needs with strong execution discipline
- Strong analytical and problem-solving skills, with the ability to turn payment performance data into actionable insights
- Strong communication and stakeholder management skills, including the ability to engage confidently with C-level stakeholders
- Comfortable working across local, regional, and cross-functional teams in a fast-paced environment
- Fluent in English and Thai; Chinese is a plus
We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.
Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.
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