EntryFull TimeEN
Job title: Night Shift Customer Support Agent
Location: St. Julian's, Malta, On-site
Department: Operations
Reports To: Head of Customer Service
About Sway
Sway is an iGaming company focused on building and scaling digital products for international markets. We work with small, highly capable teams and place strong emphasis on clarity, ownership, and execution.
We operate in a fast-moving environment where decisions are data-informed, responsibility is clearly defined, and teams are expected to deliver with consistency and focus
About the role
As a Customer Support Agent, you’ll be the first point of contact for our players and customers. You’ll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work.
What you’ll do
Respond to customer queries via phone, email, and live chat
Handle large call volumes efficiently while maintaining quality communication
Troubleshoot account or platform issues and guide users through solutions
Escalate complex cases to relevant departments when needed
Ensure a consistently high level of service and professionalism
What we’re looking for
Previous customer support or contact centre experience preferred
Excellent spoken and written English; additional languages are an advantage
Strong communication, patience, and problem-solving skills
Ability to work flexibly in a shift environment (including nights and weekends)
A positive attitude and desire to be part of a growing, fast-paced team
Why join us
Competitive salary package with night shift allowance
Career development in a growing international company
Supportive, dynamic team environment located in our new Malta office
Opportunity to play a key role in an exciting platform launch
