MidFull TimeENEurope
Hours: Full-time, 37.5 hours per week, 5 days per week. This role also includes participation in a rota’d on-call service, with an additional retainer payment.
Work pattern: This role operates between Monday to Saturday.
Location: On-site in Ambleside
Contract: Permanent
Create an outstanding experience for guests and homeowners
Travel Chapter’s Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate our housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest-ready.
This role is fast-paced, varied and people-focused. You will be supported by an established and knowledgeable team and based in a brand-new office environment with ample free parking.
We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you.
• Coordinating Property Management across a regional portfolio of holiday homes
• Supporting guests before, during and after their stay
• Working with housekeeping and maintenance suppliers to maintain high standards
• Planning and problem-solving to keep operations running smoothly
• Carrying out periodic property visits and spot checks
• Handling feedback and complaints constructively
• Managing stock levels, supplier invoices and charges
• Helping with the onboarding of new properties and supporting growth
• Delivering service aligned to homeowner expectations and KPIs
Operational cover & on-call
To support our seven-day operation, the team participates in an on-call rota which is assigned on rotation.
• Proven customer service experience in a fast-paced environment
• Excellent organisational, planning and multitasking skills
• A positive, solutions-focused mindset
• The ability to build strong relationships with a wide range of people
• High attention to detail and a focus on presentation standards
• Confidence using systems, data and structured processes
• Flexibility to support a 7-day operation, including the core days listed above
Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful but is not essential.
Travel Chapter is a certified B-Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people.
You will enjoy:
• An experienced and supportive team
• Real ownership and variety in your work
Ready to start your next chapter?
If this sounds like you, apply today. We would love to talk.
