At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.
Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.
We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.
About This Role
As a Senior Client Partner at Stitch, you’ll lead our most important and complex client relationships. You won’t just grow accounts—you’ll own strategic partnerships with senior executives, guiding multi-threaded teams across marketing, data, and technology to drive large-scale, multi-year expansion.
You’ll shape the business-aligned investment priorities of clients, navigating complex decision-making, and influencing long-term marketing strategies that anchor Stitch as a critical growth partner. You’ll step into executive conversations with confidence and clarity, trusted not only for your deep expertise in martech and customer engagement but also for your ability to translate complexity into clear business impact.
Beyond ownership of your Book of Business, you’ll mentor and elevate other Client Partners, helping them sharpen their commercial discipline and executive communication. Working closely with Stitch’s Delivery leadership, you’ll ensure seamless execution across multiple workstreams and maintain strong account health through transparent forecasting and risk management. You will consistently showcase a strategic mindset, a polished sales and negotiation skillset, and a track record of delivering sustained revenue growth in complex enterprise environments.
What You’ll Do
- Lead revenue strategy and commercial performance for strategic, high-value accounts and complex multi-workstream engagements.
- Drive sophisticated expansion planning and multi-year growth initiatives.
- Lead pricing, negotiation, and structuring of complex or enterprise-level Statements of Work (SOWs).
- Maintain forecasting accuracy through clear communication of risks, pacing, and account trajectory.
- Build and own senior-level, multi-threaded relationships across executive, marketing, data, and technology stakeholders.
- Lead high-impact conversations that influence client investment priorities and long-term strategies.
- Serve as the escalation point for complex client challenges, navigating tension with clarity and poise.
- Facilitate cross-business alignment within client organizations to unlock new opportunities and deepen partnerships.
- Partner closely with Delivery leadership to ensure quality, cohesion, and financial health across all active workstreams.
- Connect strategic client priorities to the right mix of Stitch capabilities and expertise.
- Guide cross-functional teams through complex strategy, discovery, and solutioning processes.
- Provide organizational visibility into patterns, emerging opportunities, and client risks.
- Coach Associate Client Partners and Client Partners on commercial discipline, executive communication, and strategic selling (without direct people management).
- Contribute to Client Partner organizational standards, frameworks, and training materials.
- Support Executive Client Partners with portfolio-level planning, pipeline reviews, and team enablement.
What Does Success Look Like In This Role?
- You step into every executive meeting ready to lead with insight and confidence. Whether it’s shaping a client’s long-term marketing strategy or navigating complex challenges, you influence conversations with a clear strategic point of view. Clients rely on you not just as a service provider, but as a trusted partner who understands their business deeply and helps them see new possibilities.
- You don’t just manage accounts—you grow them. Through thoughtful planning and multi-threaded relationships, you consistently drive meaningful, multi-year growth that expands Stitch’s impact and cements the partnership. Complexity and scale don’t intimidate you; they inspire you to bring your best problem-solving and leadership skills forward.
- Within Stitch, you are a role model. Your leadership behaviors, cultural contributions, and commitment to excellence set the standard for others to follow. You coach and uplift your peers, foster collaboration, and spark a culture of high performance.
Requirements
- 10+ years of experience in martech consulting, client strategy, or revenue leadership, with a track record of managing complex, high-value client portfolios.
- Proven success managing portfolios exceeding $4M, including strategic accounts with multi-solution engagements.
- Strong executive presence with exceptional negotiation skills and the ability to influence senior client leaders confidently.
- Deep understanding of marketing technology stacks, customer engagement platforms, and evolving martech ecosystems.
- Collaborative mindset with the ability to partner effectively across functions and guide cross-functional teams through complex strategy and solutioning.
- Excellent communication skills to lead high-impact conversations and build multi-threaded relationships across executive, marketing, data, and technology stakeholders.
- Comfortable with up to 25% travel to maintain strong client partnerships and drive on-site engagement.
- Experience coaching and enabling team members on commercial discipline, strategic selling, and executive communications is a plus.
Benefits
- Medical, dental, vision, and life insurance
- Monthly tech stipend
- Paid parental leave
- Paid bereavement leave
- Mental well-being support
- In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana
