MidTemporaryContractEN
We’re looking for an organised and disciplined Helpdesk Manager who can lead and support their team, ensuring best-in-class technology support is the day-to-day norm.
You’ll be leading our established Technology team, keeping service standards consistently high across the business. You’ll take ownership of our Helpdesk function ensuring a world class user experience is maintained from day one. You’ll manage and develop a team of 3 Support Engineers, reporting into the Head of Technology Operations, and working closely with teammates across the wider Technology function in a collaborative, supportive environment.
In this role, you’ll build strong, positive relationships, shaping and running our Helpdesk function, leading and improving our helpdesk tools. You’ll bring structure and focus, supporting the team through regular one-to-ones, mentoring and giving honest feedback, while making sure service and incident escalations are handled properly. You’ll be responsible for ensuring tickets are fixed in a timely manner, without being stuck in the weeds doing tickets yourself. That said, you’ll be happy to jump in during holidays or busy periods when needed. We’re looking for someone who takes real pride in what they deliver, helps new starters feel set up from day one, and brings a supportive, people-first approach that helps the team build confidence and improve their stakeholder -facing skills.
You’ll have a background in technology service delivery or Helpdesk management; it would be ideal if you’ve worked in a fast-paced environment with multiple stakeholders. That way, you’ll already understand the kinds of issues that can arise - and you’ll be confident dealing with them in a calm, practical, proactive and collaborative way.
Ours is a high-performance culture. High performance in this role means leading with pride, having compassion for your team whilst ensuring seamless service to Mount Anvil teammates. We are always open to new ideas so if you see something that can be improved, by all means improve it. Mentoring is a big part of this role, we have a young, vibrant and dedicated helpdesk team, we want a new teammate that can lead from the front and get the best of them!
This is a culture where you’ll be giving and getting feedback from day one, because we think it’s the fastest way to learn and to build trust. We want to be challenged by you, too – we hate unnecessary hierarchy and “my way or the highway” has no place here. So, if you’re interested in working on a new flagship scheme apply now!
What we do: We’ve worked in partnership for 31 years to create outstanding places in London. We’re growing, with our construction turnover doubling, and with a pipeline of new projects where we’re raring to get started and make a difference.
Why we’re here: We’re here to pursue better, differently.
Better: One of The Sunday Times’ “100 Best Small Companies to Work For” for over a decade, winner of multiple Pride In The Job and WhatHouse awards for our people and the quality of our homes, and proud to have the nation’s best site in our ranks (winning the highest possible marks across the Considerate Constructors Scheme’s five areas – the first site ever to do so in 22 years of the CCS).
Differently: Our culture is unusual. Different means more transparent with information. More direct with feedback that helps us all grow. More rigorous about setting goals, then giving more freedom to go and achieve them. It’s definitely not for everyone. We don’t hire know-it-alls, we hire “learn-it-alls”. As our CEO, Killian, says: “We work hard to find people who thrive on context and responsibility, rather than rules and procedures. We then work like owner managers, not a leader and a load of helpers.”
Benefits:
Private medical insurance for you through Vitality (including discounts on spa breaks, cinema tickets and your food shopping, free Starbucks, 50% off Virgin Active Membership and more).
Income Protection Insurance to help you cope financially if you’re unable to work due to illness or injury, Life Assurance equivalent to four times your salary, 25 days annual leave & Bank Holidays, enhanced maternity and paternity leave and workplace nursery salary sacrifice, allowing you to save tax and NI on monthly nursery fees.
We think the best benefit of being here is the learning culture and the ability to make a real difference – we dislike hierarchy and politics, and “not my job” isn’t in our vernacular. Which means if you really care about raising the bar and really want to feel connected to the end product, as opposed to like a cog in a big machine, this could be the place for you to grow your career.