Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.
We are a journey of continuous growth – now looking for our next star – a passionate System Administrator. This position reports to IT Operations Manager and will work in Sparta, TN.
About the position
As a System Administrator in the Sparta team, you will be involved in collaborating with management, IT service providers, and end users to ensure the company’s network, communication systems, and PCs are secure, up to date, and fully operational to support business and user needs
Your main responsibilities
- Support daily network hardware and operating systems operations; this includes evaluation of system use, monitoring response times, and serving as primary support for detection and correction of operational problems
- Perform server administration tasks, including user/group administration, security permissions, group policies, print services, researching event log warnings and errors, and continuous resource monitoring to ensure system architecture components work together seamlessly
- Work with contract service providers to assist users with troubleshooting technical problems associated with ERP systems, servers, hardware, network connectivity, and system performance
- Support LANs, WANs, VPN, network segments, internet, intranet systems, and other SaaS or cloud-based services
- Provide help desk support, track/log all help desk calls, and properly escalate unresolved queries to the next level of support or appropriate service providers.
- Enter, manage, and update IT support tickets within our proprietary ticketing system
- Assist management in the control, establishment, and enforcement of security for network and infrastructure technology, desktops, and end-users
- Conduct SQL queries on company databases as required
- Assist with database administration and upgrades
- Address and troubleshoot issues, following them through to resolution.
- Support clients both remote and onsite on a recurring and/or ad hoc basis
- Record the problem symptoms, provide, and document resolution for hardware and software helpdesk requests and support root cause analysis
- Provide first-level problem resolution for information systems services
- Provide employees and clients with support and instruction via email, telephone, remotely and on-site for various software and hardware issues
- Setup and configure laptops and desktops
- Troubleshoot and resolve PC related problems and numerous 3rd party software applications
- Maintain hardware and software inventory
- Maintain and replenish the Company’s IT related supplies (toner cartridge, plotter inkjets, maintenance kits, fuser kits, thermal heads and ribbons)
- Set up user profiles on new PC (email, network, printers, etc.) and coordinates scheduled maintenance for multi-function network printers.
- Adhere to basic user account security in accordance with local policies and procedures.
- Performs other duties as outlined in individual objectives.
What do we offer?
You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- 401 (k) with company match
- PTO
- Company defined holidays and two floating holidays for you to use as you choose
- Paid maternity/paternity leave
- Tuition assistance
- Membership reimbursement (wholesale club and gym)
- Employee discounts on our incredible products
- Opportunities to make an impact
A suitable background would be a solid experience within manufacturing and IT – as well as the following qualifications and experiences:
- 2+ years as System Administrator or relevant position or Associates degree in IT related field.
- Proficient with Microsoft Office suite of applications
- SQL and SharePoint experience
- Network, PC, copiers, and telephone technology experience
- IBM AS400 experience
- Certified IT Professional (optional)
To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
- Ability to diligently create and maintain clear and concise documentation
- Good customer and people skills with ability to effectively work through a variety of methods, including email, Microsoft Teams, telephone, and face-to-face.
- Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.) and provide non-business hour support (both remote and onsite).
- Strong written and verbal communication skills
- Exemplary standards of ethics, integrity, and accountability
- High attention to detail and strong organizational skills
Dometic's Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Are you our next star? Then we would love to see your application.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
