Key Holder (m/f/x)

EDWIN is a progressive denim brand that blends their Japanese background, craftsmanship and expertise with a European contemporary flavour, vision and attitude.

Counter-cultural music, art and international style-tribes are touchstones to their creative vision; celebrating all things denim and non-denim with inspiration taken from everyday life, from urban street, surf and skate culture, as well as traditional and contemporary denim.

Guest artists, DJ and collaborations that orbit the EDWIN brand are deep and varied; whether celebrating urban motorcycle culture, tattoo art, DIY-punk graphics or the electronic music and rave scenes of London, Antwerp, Paris and Berlin; the mix is modern, eclectic and interesting; an effortless blend of their rich background, combined with a forward-thinking approach to what they do. A celebration of craft and counter / sub-culture; all brought together under a singular creative vision.

For our store in London, we are looking for you as Key Holder (m/f/x).

Tasks

• Provide support to the team to achieve highest possible levels of customer service and performance
• Ensure that the team is dealing with all customer queries in a timely and efficient manner
• Ensure that customer service standards are adhered to and business opportunities are maximised
• Awareness and supervision of the store presentation, including cleanliness, visual display and merchandising
• Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
• Guide the team to ensure adherence within the store of all company policies and procedures
• Maintain open communication within the store and across to other departments
• Support team members with queries around customer service, returns and processes

Requirements

• Retail or service industry experience
• Excellent communication skills
• Ability to work within a team
• Proven selling skills
• Confidence
• Understanding of our customer base and their expectations

Your Location:

London / UK