ABOUT INKOMOKO
Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.
In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.
Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.
Inkomoko has 800+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.
INKOMOKO VALUES
All staff at Inkomoko are connected to a shared set of organizational values:
- Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
- Achievement: push yourself to reach beyond what you previously thought possible.
- Improvement: be humble, engage in continuous growth through open & accurate feedback
- Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
- We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.
Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.
ABOUT THE OPPORTUNITY AND RESPONSIBILITIES
Reporting to the People & Culture Manager for the performance of their duties. The position holder can expect this range of responsibilities, among others;
The roles listed below are meant to present a larger picture of what this position will entail. The time allocations of each role will vary by ever-changing priorities and at various points throughout the year. To be more specific in terms of expected responsibilities, here are several (non-exhaustive) examples:
Business Partnering
- Works closely with employees to improve work relationships, build morale, and increase productivity and retention
- Provide technical support on human resources processes (including but not limited to Recruitment, Staff onboarding, talent management, and development), organizational policies, and practices in order to facilitate the attraction and retention of competent staff that embrace a culture of continuous learning and performance within Inkomoko
- Implement change management processes to improve business performance
- In collaboration with the Talent Development team, follow up on the Inkomoko Staff Performance Management processes with appropriate alignment with the regional team in implementation and follow up on the Performance Management processes to ensure the staff performance management cycle is respected and appraisals carried out in a timely and appropriate manner
- Support in following up the training & development programs are being conducted as planned
Enhance the P&C service delivery/P&C Operations and Administration
- Coordinate P&C Administration and Operations activities that include but are not limited to staff bio-data management, employee welfare/medical insurance, payroll drafting for submission to the P&C Manager for review, contract handling, etc)
- Contribute to the design, review, and implementation of P&C policies, systems, and guidelines to operate within the statutory requirements
- Support staff on the understanding of P&C policies and guidelines and review the systems/processes to identify and address gaps for effective service delivery
- Prepare and issue required administrative letters for employees.
- Ensure that all statutory documents, including income tax and pension records, are accurately documented and maintained. Facilitate timely assistance for employees who do not possess CNPS booklets, ensuring compliance with legal requirements.
- Implement regular audits to verify the completeness and accuracy of all statutory records.
- Coordinate and organize all P&C events in collaboration with the Administration team
- Ensure employees have the necessary tools and facilities to perform their jobs properly
- Coordinate the separation process; this includes paperwork and follow-up P&C actions. Schedule Exit Interviews and gather Exit data.
- Work with the supervisor to report and arbitrate employee relation issues
Employee Relations & Welfare
- Work with the rest of the P&C team to report and arbitrate employee relation issues
- Maintain a checklist and calendar of the P&C department and also coordinate all events in collaboration with the Administration team.
- Ensure employees have the necessary tools and facilities to perform their jobs properly
- Follow up on all staff medical insurance matters – ensure that we replace staff who have left with new staff for compliance with the medical insurance policy and also prepare payment requests for new staff to be incorporated in the medical insurance scheme
- Support in following up on performance appraisals of employees.
- In the spirit of our cultural value of “Turikumwe”, be the lead on recognizing & communicating employee milestones celebrations or unfortunate events (eg Birthdays, Anniversaries, newborn babies, losses in families, etc)
Systems & Employee bio-data management - Coordinate all P&C Administration and Operational activities that include but are not limited to staff bio-data management, employee welfare/medical insurance, contract handling, etc)
- Maintain complete, comprehensive, and electronic records of employees’ files
- Ensure data records in the People Management system are up-to-date and secure (personal information, leave management, etc.)
- Responsible for reporting on P&C operations/demographics, developing and managing the P&C reporting tools to measure the value added of P&C operations to the organization
- Ensure that all new hires and leavers’ information is updated in the system on time, and updates are made to all social platforms (SLACK) to inform all staff about the employee changes
Recruitment & Onboarding
- Recruitment: Post open positions, generate applicants, and screen applicants.
- Interviewing: Set up interviews with candidates and company reviewers, create a job matrix, share materials before interviews, ensure reviewers provide feedback in Workable, and prepare and administer written exams for applicants.
- Hiring: Conduct background checks, and provide relevant information for the finalization of contracts
- Communications: Highly professional correspondence with successful and unsuccessful candidates
- On-boarding: Coordinate onboarding meetings of all new staff, and communicate to various team members to ensure successful onboarding documents and tools are prepared on time ( email, first day’s meetings schedule, etc)
Requirements
WHO WE ARE LOOKING FOR
Inkomoko has found that the happiest and most effective colleagues are proactive, resourceful, self-motivated go-getters with a can-do attitude, who support their teammates with sincerity. They are strategic, but also willing to roll up their sleeves. They give and receive feedback freely.
- Bachelor's Degree in HRM, Management, or any other related field, HR certification or advanced education will be an added advantage
- 6+ years of HR working experience with exposure to HR Business Partnering; Operational Excellence, reward, employee relations, organizational culture, and change management.
- Absolute confidentiality and discretion is required for this position
- To be a holder of an ONAPE job seeker card.
For this role, the successful candidate will have these qualities:
- Ability to manage several activities simultaneously while working under pressure to meet deadlines.
- Excellent communicator in English and French both spoken and written with excellent presentation skills
- Good collaboration skills - approachable, warm, honest, transparent, and able to manage with confidence and the ability to build relationships with colleagues
- Proficient in Microsoft Office (Word, Excel, and PowerPoint) and HR Management Systems (e.g.: ERP Systems, etc.)
- Experience in working independently on projects
- Understanding of Chad Employment Act
Key Competencies:
We are looking for someone who;
- Instills Trust - Follows through on commitments, builds credibility by being direct and truthful, and shows genuine care for staff members.
- Acts with Courage - Steps up to address difficult issues and speaks openly with bravery; takes the initiative to pursue new opportunities; takes full ownership of own work
- Makes Informed Decisions - Seeks relevant data and input when needed, takes appropriate action within their area of responsibility, and knows when to escalate issues or seek guidance.
Benefits
This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:
- Meaningful work that directly contributes to sustainable livelihoods and job creation across East and Central Africa.
- Competitive salary, and potential Performance-based bonus
- Incredible company culture, with opportunities for learning and growth
- Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
- A dynamic and entrepreneurial team environment committed to innovation and social impact
- Health insurance for self and family
- Staff savings and provident fund, negotiated bank rates for long-term employees
- Generous annual leave, parental leave, and sabbatical options.
TO APPLY
If you’re excited about this role, please submit your application no later than April 15 2026, and tell us why you are the right fit for this opportunity.
Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.
NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.
All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.
