$88,000 – $111KMidFull Time
At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.
More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.
Recognized by MedTech Breakthrough as the Best Practice Management Solution Provider in 2024 and the Digital Health Awards in 2023, SimplePractice is proud to pave the future of health tech.
We’re looking for a Strategic Customer Success Manager to partner with SimplePractice’s largest and most strategic customers and drive long-term outcomes through executive alignment, strategic planning, and enterprise-scale success.
At SimplePractice, Strategic Customer Success Managers operate as trusted advisors to senior clinical, operational, and executive stakeholders. This role requires deep expertise in healthcare technology, strong executive presence, and the ability to navigate complex, multi-stakeholder environments.
Strategic Customer Success Managers own the post-sale experience for high-impact accounts and are accountable for retention, strategic adoption, customer health, and long-term value realization. This role goes beyond adoption to focus on transformation, scalability, and sustained partnership.
Own Strategic Customer Partnerships
Drive Enterprise-Scale Outcomes
Internal Leadership & Customer Advocacy
Operational Excellence
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At SimplePractice we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this role.
$88,000-112,000 annually
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.
The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
We offer a competitive benefits program including:
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.
For more information about our privacy practices, please contact us at privacy@simplepractice.com.
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.
The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
Base Compensation Range$88,000—$111,200 USD
