Job DetailsJob Location: Broken Sound Club - BOCA RATON, FL 33496Position Type: Full TimeJob Category: Human ResourcesPosition Summary
The Learning & Development Coordinator supports the execution of training and development initiatives that reinforce Broken Sound Club’s commitment to exceptional service, culture, and member experience.
This role ensures that all associates—across departments—are consistently trained to deliver a luxury-level, personalized service experience aligned with the Club’s standards and values. The position plays a key role in shaping the associate journey from onboarding through ongoing development.
Key Responsibilities
Training Coordination & Club-Wide Support
Coordinate and schedule all training sessions and workshops across departments
Maintain a structured, seasonal training calendar aligned with peak club operations
Partner with department leaders to ensure training is timely, relevant, and operationally effective
Track attendance, completion rates, and training effectiveness
Administer the J1 program, ensuring the success of everyone’s training plans.
Administer the internship program while building strong relationships with hospitality schools and other partners.
Attend career fairs to recruit interns
New Hire Experience
Ensure all new hires complete required training within designated timeframes
Track and support new hire integration during their first 30–90 days
Service Excellence & Culture Training
Support the delivery of training programs focused on:
Luxury hospitality standards
Member engagement and personalization
Communication and service consistency
Assist in reinforcing a “member-first” mindset across all associate levels
Help maintain consistency in service delivery across all departments
Learning Management System (LMS) & Administration
Manage and maintain the club’s LMS or training tracking systems
Upload, update, and assign training content
Track completion, compliance, and participation metrics
Maintain accurate training records for audits and internal reporting
Associate Development & Engagement Support
Support initiatives that promote continuous learning and professional growth
Assist with engagement programs that integrate training with Associate experience
Collaborate with HR and leadership to identify development opportunities and skill gaps
Create career pathways for future associate transfers and developments
Compliance & Reporting
Ensure completion of all mandatory training, including:
Safety
Harassment prevention
Operational compliance
Maintain documentation in accordance with company policies and legal standards
Provide regular reports on training participation, completion, and effectiveness
Qualifications
Education & Experience
Bachelor’s degree in Human Resources, Hospitality, Business, or related field preferred
1–3 years of experience in training, HR, or hospitality operations
Experience in a private club, resort, or luxury hospitality environment strongly preferred
Core Competencies
Strong organizational and coordination skills in a fast-paced environment
Excellent interpersonal and communication skills
Ability to interact professionally with associates at all levels
Detail-oriented with strong follow-through
Passion for hospitality, service excellence, and associate development
Technical Skills
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Experience with LMS platforms preferred
Familiarity with HRIS systems a plus
Work Environment
Dynamic, service-driven environment with seasonal fluctuations
High level of interaction with associates across all departments
Flexibility to support training sessions during peak operational periods
Key Success Indicators
Seamless, consistent onboarding experience for all new hires
High completion rates for training and compliance programs
Positive feedback from department leaders on training effectiveness
Improved associate readiness to deliver luxury-level member service
Strong alignment between training programs and club culture
Qualifications