Job DetailsJob Location: Long Island City - Long Island City, NY 11101Position Type: SeasonalSalary Range: $65,000.00 - $73,000.00 Salary/yearTitle: Behavioral Health Supervisor
Unit: Behavioral Health/Treatment Services
Reports to: Senior Director of Behavioral Health
Status: Full-Time; Regular; Exempt; Temporary to Permanent
Salary Range: $65,000.00 - $70,000.00
Location: Long Island City
Days/Hours: Monday-Friday, generally 9am -5pm
Organization Overview:
The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.
Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year.. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.
Position Summary:
This is a temporary position established to support the Supervised Released Program during an employee’s leave of absence. The anticipated duration of the assignment is approximately one to three months. Based on organization needs and individual performance, there is potential for the position to transition into a permanent role.
The Behavioral Health Supervisor is a member of the Behavioral Health Unit, working directly with the Treatment Services Program, an OASAS licensed 822 Outpatient Program. The Behavioral Health Supervisor has administrative oversight of the Treatment Services intake process and incoming Behavioral Health referrals, providing regular supervision to the Treatment Services Intake Coordinator and Behavioral Health Engagement Specialist, and serve as backup when necessary. The Behavioral Health Supervisor will manage administrative tasks in the unit, ensuring smooth daily operations, and offer general support to unit staff. The successful candidate will ensure intake protocols are followed, keeping the unit in compliance with agency and state regulations. Additionally, the Behavioral Health Supervisor will work with program leadership to provide data on contract deliverables and make recommendations on workflow development and revision. The Behavioral Health Supervisor will develop and maintain relationships with existing and potential referral sources and with internal programs to facilitate linkage to care.
Core Competencies:
Mission and Fit: Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.
Client Engagement: The successful candidate will be able to practice multiple theoretical frameworks and tailor their therapeutic approach to the client based on ongoing assessment and clinical need. The person will also demonstrate a positive attitude with flexibility of schedule in rolling with the changes that a person entering treatment may demonstrate.
Time Management: This person will demonstrate excellent time management skills including making, keeping and/or rescheduling appointments on their own personal calendar as well as psychiatric appointments for clients on their caseload. The successful candidate will be excellent at maintaining personal organization in pursuing numerous tasks in parallel, managing his/her/their time to maximize efficiency, and will be good at completing paperwork accurately and in a timely manner. All of this requires good computer navigation skills as well as effective typing speed.
Supervisory Skills: The successful candidate will possess strong interpersonal skills and communicate effectively. This person will be able to foster a positive work environment, providing constructive feedback where necessary, motivating staff, and supporting professional development. The successful candidate will be able to analyze problems to come up with effective solutions while remaining resilient in response to changing circumstances.
Essential Duties and Responsibilities:
Manage the Treatment Services department’s intake process, which includes assuming responsibility for the intake volume, enrollment volume, and no-show rate;
Manage referral, outreach and reporting processes, including through HRA STARS;
Track internal contract enrollments to support monthly reporting;
Manage Queensboro Work Release program from referrals to billing and reporting;
Provide regular supervision to the Intake Coordinator and Behavioral Health Engagement Specialist;
Manage EHR enrollments and discharges;
Assist with oversight of group services
Provide administrative support for the Treatment Services program, managing inventory and ordering of supplies;
Conduct regular chart audits to monitor for Fortune and state agency compliance;
Conduct TS Intakes when needed;
Compose letters or correspondence for participants including enrollment letters, completion certificates, etc.;
Communicate effectively with other Fortune staff members in the same and other programs/locations that share common client(s);
Create and maintain standard operating procedures and training materials, to keep in line with unit policies and procedures, revising when appropriate;
Oversee onboarding and staff training in relation to the referral and intake process, EHR navigation and administrative tasks (such as group schedule changes and MetroCard reconciliation), including tracking training completion and attestations;
Develop and maintain relationships with external providers that will positively impact TS enrollment and contract deliverables;
Perform other duties as assigned
QualificationsQualifications:
Minimum of CASAC-T required;
Experience with counseling substance use clients required.
Ability to work independently with off-site supervision required;
Experience in dealing with either psychiatric issues, trauma or incarceration;
Excellent client-engagement and counseling skills;
Excellent clinical documentation and time management skills;
Strong computer skills, particularly in electronic health records;
Bilingual Spanish-speaking preferred;
We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.
Physical Demands:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.
