Aladdin Product and Client Operations, Aladdin Client Experience, Associate

About this role

Aladdin is BlackRock’s end-to-end investment platform. Just like the markets and users it services, it is sophisticated and constantly evolving:

• Home to over $20 trillion in assets under management

• Over 300 unique clients

• A rapidly growing client base that includes close to 50,000 users

• Presence in over 50 countries

• Over 1,500 engineers dedicated to developing Aladdin

Our clients include some of the world’s most sophisticated asset managers, insurance companies, banks,

treasuries, pension funds, and sovereign wealth funds.

Business Unit Overview:

The ACX team is a front-end client team sitting at an intersection of finance and technology, and this unique

role is designed for professionals driven to solve complex investment and analytical challenges, manage and grow key client relationships, and actively contribute to the firm’s commercial and business objectives.

As a business, we tackle the hardest, and the most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients’ business, capital markets, analytical concepts and the overall investment management process to provide world-class service to our ever-growing global client base. Our team members

come from different majors and bring diverse skills and experiences to the table, but we share a serious passion for solving the toughest problems and keeping our clients happy.

Our core focus areas include:
 

• BlackRock’s Proprietary Aladdin Risk Analytical Models and Aladdin Infrastructure

• Portfolio Management Tools and Portfolio Analytics

• Performance Attribution and Single Security Analytics

• Portfolio Modeling, Analysis, and Reporting

• Credit and Market Data

• Cloud-Based Data Warehouse

• Vendor Reference Data

• Order management systems (OMS) and Electronic Trading Systems (EMS)

• FIX process & protocol and post-trade operations along with collateral management

• Data modelling and tools automation
 

What is the purpose and scope of a CSS role in ACX?

As a client success specialist, you will be part of a front-end high-performing global team that supports client

relationships, promotes effective use of our products, and contributes to overall business outcomes. Through structured learning, mentorship, and on-the-job experiences, you’ll gain exposure to Aladdin, broader capital markets, investment products & technology, and the fundamentals of relationship management. Over time, you will contribute to our commercial objectives by helping retain and grow Aladdin client partnerships.

Our team is known for being industry experts with a reputation for getting the job done. We’re passionate about

problem-solving, learning, and delivering value for our clients. ACX has presence across the world, we……

• Deliver exceptional client service to users, every time

• Solve some of the most difficult problems on Aladdin by providing innovative solutions

• Collaborate with others because we know we can do more together

• Learn every day, question everything, embrace change and foster a fun, innovative team atmosphere

Our team partners with:

External Aladdin client community - Portfolio and Risk Managers, Product Strategists and Developers, Core Analytics Modelling and Quantitative Engineering, Business Development, and COOs of Investment teams

Key Responsibilities:

• Client Relationship & Experience Support: Build strong working relationships by delivering responsive and thoughtful service. Engage clients to understand their needs, challenges, and business workflows.

Must have experience in front office support, trading support and Compliance Operations experience.

• Provide hands-on service to empower our clients to run their businesses on Aladdin: You will have direct, daily interactions with industry practitioners at respected investment institutions. You will solve problems that matter, making a direct and measurable difference to our clients and their investments.

In the process, you will hone technical, industry, and relationship skills

• Technical & Analytical Skill Development: Develop understanding of BlackRock’s proprietary risk models and infrastructure to develop as an SME on the front-end Aladdin tools and risk analytics for products such as funds, equities, fixed income, derivatives, public and private markets, etc.

• Using technology to solve problems: Basic understanding of Python, SQL and UNIX is a plus. Support technology initiatives within the team to grow the Aladdin products, as well as achieve scalability and

efficiency. Apply these skills to help us make Aladdin easier to navigate and support

• Educate users, demonstrate service insights, and relay user feedback to improve client experience

and contribute to our product development lifecycle: We believe that the best client service is proactive, not reactive. We are students of our own data and engage with our clients and engineers to keep problems from arising, in addition to handling issues that are brought to our attention

• Service Delivery with Commercial Exposure: Partner with stakeholders across engineering & products and clients to identify harvesting opportunities and focus areas   per product per region. Build relations with client teams to drive engagement and contribute to long-term commercial success

• Work on a global team, with a local presence: Our support model follows the sun – if a market is open somewhere in the world, so are we. You will work with teams across the world in different time zones

Qualifications:
 

• Bachelor’s or a Master’s degree in Engineering, Finance, Economics, Mathematics, Computer Science,

or Business major, or a related field from a top university

• Excellent verbal and written communication skills, including the ability to synthesize complex methodologies and analytical content into clear messages

• Strong mathematical acumen and passion for front-end client engagement and problem-solving

• Quantitative coursework and willingness to learn technical tools such as Python, SQL and UNIX. At least one programming language would be a strong plus and aptitude for working in client centric role

• A team-first attitude, with strong collaboration and interpersonal skills

• Excellent problem-solving abilities with intellectual curiosity and ability to partner across geographies

• Meticulous attention to detail, structured approach to sophisticated analysis and a strong sense of initiative and ownership. Ability to navigate through multiple priorities

• Understanding of banking and financial sector, balance sheet, regulations, and economics concepts

• The understanding of financial products such as bonds, equities, alternatives, etc. is a plus

• Curious and self-motivated with a passion to learn about financial markets and risk management

concepts along with a desire to grow within a fast-paced and evolving industry

• Professional Certifications such as CFA, FRM or any progress towards it are preferred

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.