£31,942 – £33,233MidFull Time
We are seeking an enthusiastic and proactive IT Support Engineer to join our IT Services team at Lancaster. The successful candidate will have strong technical troubleshooting skills, a passion for technology, and a commitment to delivering excellent IT support across the organisation.
In this role, you will be responsible for providing first and second line technical support to UKCEH staff, ensuring that hardware, software, and IT systems operate efficiently. You will work closely with colleagues across the organisation to diagnose and resolve technical issues, support new system deployments, and help maintain secure and reliable IT infrastructure that underpins UKCEH’s environmental research and operations.
This is a fantastic opportunity to gain experience supporting a wide range of technologies within a research-focused environment. You will work alongside experienced IT professionals to support the digital tools and infrastructure used by scientists, researchers, and operational teams across the UK and internationally.
Your main responsibilities will include:
• Provide 1st/2nd line technical support, and escalating where necessary, for the delivery of a stable IT service, helping to ensure that it is efficient, effective and can adapt to changing circumstances.
• Working to the service standards and processes defined by IT leadership
• Comply with IT policies, procedures, and legal requirements.
• Act as an IT support contact for internal and external stakeholders, to provide 1st and 2nd line technical support to assist in the effective delivery of fixes, changes and projects
• Involvement in end user aspects of multiple cross-functional initiatives and projects to ensure that business objectives are delivered in line with agreed targets.
As an IT Support Engineer, we’re looking for somebody who has:
• IT related qualification or relevant 1st/2nd line support experience
• Experience of working in a technical environment
• Ability to interact with all levels of UKCEH combined with the ability to explain complex concepts in simple to understand terms.
• Strong problem solving skills
• Excellent customer service skill, developed within a busy working environment
You’ll be joining a leading independent, not-for-profit research institute that’s committed to recruiting talented people like you, progressing your career and giving you the support you need to thrive at UKCEH.
Our science makes a real difference, enabling people and the environment to prosper, and enriching society. We are the custodians of a wealth of environmental data, collected by UKCEH and its predecessors over the course of more than 60 years.
Working for UKCEH is rewarding
We appreciate the continuous dedication and contributions of our staff, which is why we provide a comprehensive benefits package that includes financial incentives and wellbeing-oriented perks, such as:
Apply today!
If this opportunity resonates with you and aligns with your personal career goals, the team would love to receive your application. Please apply by submitting your CV along with a covering letter that highlights any qualifications, skills or experience you believe are relevant to this role.
At UKCEH, we are committed to fostering an inclusive and equitable workplace where everyone—regardless of background, identity, ability, or circumstance—has the opportunity to thrive. As a Disability Confident employer, we actively encourage applications from neurodivergent candidates and those with disabilities. We are happy to provide any adjustments or support you may need throughout the application process—please don’t hesitate to reach out. So, if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d love to hear from you anyway. You may be just the right fit for this role or another within our wider team.
We welcome applications from international candidates; however, at present, we are unable to provide visa sponsorship for this role.
