Customer Experience Consultant/Senior Consultant @ Deloitte Digital

Job Specs

Job Name Customer Experience Consultant/Senior Consultant @ Deloitte Digital Location Athens Business Area GR - CUSTOMER AND MARKETING Seniority Experienced Business Function CONSULTING - DBS

What impact will you make?

Customer Experience Consultant/Senior Consultant @ Deloitte Digital
What Impact will you make?
We are currently looking for an enthusiastic Customer Experience Consultant/Senior Consultant to join our dynamic Deloitte Digital team in Athens.
Deloitte is the first ranked consulting company delivering business advisory and technology enabled business transformations across the globe. Within Deloitte, our teams focus on delivering trusted high-end technology advisory services.
Should you be an enterprise technologies enthusiast, with a great affinity for the business side of a problem, willing to play an active and hands-on role in supporting our clients in delivering high-end solutions and motivated to take on new challenges across industries, in Greece as well as internationally, this is the opportunity to do so.  
At Deloitte, you will gain exposure to a variety of industries, projects and technologies, helping your career growth and professional development.

#YourRole
As a Customer Experience Consultant/Senior Consultant, you will support end-to-end engagements with leading organizations, from approach and solution shaping to delivery and project coordination. You will be working across customer experience, sales and service operations, digital journeys, and operating model transformation projects.
The role is designed for someone who can contribute across the full project lifecycle; support proposal development, structure analysis, participate in client workshops, draft high-quality deliverables, coordinate day-to-day project activities, and help keep teams and stakeholders aligned.
During your tenure, you will demonstrate and develop your ability to:

• Participate in diagnostics, including as-is mapping, process and data analysis, stakeholder interviews, and workshops, ensuring structured and practical outputs.
• Support the design of customer journeys, processes, flows, communication, campaigns, governance models, and operating frameworks.
• Draft and refine key deliverables such as presentations, reports, blueprints, operating models, KPI frameworks, roadmaps, and requirements documents.
• Coordinate day-to-day project activities, including maintaining plans, trackers, and status reports, while following up on actions and supporting overall project organization, as well as leveraging productivity and AI-enabled tools to enhance quality and speed.
• Facilitate alignment across internal teams and client stakeholders, acting as a day-to-day contact for specific workstreams and ensuring clear communication.
• Capture and structure requirements, translating them into actionable outputs and ensuring consistent follow-through.
• Maintain high standards of professionalism, responsiveness, and communication, building trust with client teams through structured problem solving and reliable execution.
• Support opportunity identification and preparation of proposals, RFP/RFQ responses, and client presentations.
• Contribute to solution design, scope definition, timelines, staffing logic, and effort estimates in a way that improves clarity, momentum, and execution discipline.
• Prepare clear, concise presentations, written responses, and supporting materials for internal reviews and client interactions, helping translate client needs into structured workplans, deliverables, and commercial input.

#WinningRequirements
The ideal candidate for this role will have:

• Approximately 4-5 years of experience in management consulting, CX or CRM projects, digital transformation, marketing & communications or customer operations.
• Exposure to regulated or operationally complex sectors such as banking, insurance, or energy is a plus.
• Strong analytical and problem-solving skills, with the ability to work with both qualitative and quantitative inputs.
• Very good PowerPoint and Excel skills, with the ability to structure clear presentations and simple models.
• Familiarity with collaboration and AI-enabled tools, with a willingness to use them to enhance productivity.
• Ability to work effectively in multi-disciplinary teams, manage multiple priorities, and meet deadlines.
• Strong stakeholder management and facilitation skills, with comfort working across both business and project teams.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Military obligations fulfilled where applicable

#AboutTechnology & Transformation
Six core competency areas make up our Technology & Transformation service line:

• Cyber;
• Deloitte Digital;
• Engineering, AI & Data;
• Human Capital;
• Enterprise Technology & Performance;
• Finance Transformation.

We exist to solve complex problems
Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Technology & Transformation team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact.

We are committed to collaboration
Our role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities.

We create long-term, sustainable impact
We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come.


WHY DELOITTE
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.


ABOUT DELOITTE

Our services
Deloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.
We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.

Our Purpose
Our purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

Our values
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements.

Our talent experience
From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.

Sounds like the sort of role for you? Apply now.

This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.
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