Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As the Outbound Sales Executive, you will be responsible for driving revenue growth by proactively reaching out to property owners and businesses. You will focus on converting leads into active payers through our internal payment channels and expanding our footprint in the B2B market, in addition to our traditional C2C base.
You are responsible for:
- Present and sell our property solutions, highlighting the value of our specialised services.
- Meet and exceed monthly conversion targets by ensuring high-quality ARPU.
- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Follow up on pending payments and "Active Accounts" to ensure consistent revenue flow.
- Demonstrate dubizzle products to the client, tailoring the best offer/package based on their need and budget.
- Educate and persuade customers to process all transactions and payments exclusively through Our Internal Channel.
- Elaborate on dubizzle’s payment portfolio, finding the best payment solution relevant to the client and ensuring successful payment processing.
- Handle complex negotiations with both B2B and C2C clients to close deals effectively.
- Identify opportunities for upselling and cross-selling to maximise account value.
- Build lasting relationships with clients based on trust and reliability.
- Utilise software, scripts, and tools appropriately.
- Understand and strive to meet or exceed call centre metrics while providing excellent and consistent customer service.
- Consistently hit and exceed sales KPIs (Daily calls, conversion rates, and total revenue).
- Make sales or provide recommendations for products or services that may better suit the client's needs.
- Take part in training and other learning opportunities to expand your knowledge of the company and its position.
- Adhere to all company policies and procedures.
- Be able to conduct market research surveys with buyers or sellers.
- Collect data about consumers, competitors, and market conditions.
- Build rapport with clients over the phone to ensure the survey is completed within the required time.
- Capture the information via the company CRM so that the information can be processed correctly.
Requirements
- Bachelor’s degree in business administration or any related field, or equivalent certification.
- Proven track record in Outbound Sales (prefer Property experience)
- Minimum 1 year of general business experience that includes problem resolution, business writing, quality improvement and customer service;
- Good understanding of company products, services, and policies;
- Proficient with computers, especially with CRM software, and strong typing skills;
- Ability to effectively communicate with members and prescribers while managing multiple software systems;
- Ability to work a flexible work schedule;
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Exceptional sales skills, customer service, active listening, verbal and written communication skills, and professional phone voice.
- Strong negotiation, persuasion, and closing skills
- Excellent problem-solving skills;
- Multi-tasking abilities;
- Patience when handling tough cases;
- Strong time management and decision-making skills.
- Self-disciplined and resilient, able to handle rejection and maintain a positive attitude;
- Passion for ensuring a world-class user support experience;
- Quick learner and adaptable to learning new processes, concepts, and skills;
- Skilled problem-solver and multi-tasker;
- Critical thinker.
Benefits
- A fast paced, high performing team.
- Comprehensive Health Insurance
- Life Insurance
- Rewards & Recognitions
- Learning & Development opportunities
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