Overland Operations Coordinator

Department: Operations

Employment Type: Permanent - Full Time

Location: Wroclaw

Description

As a crucial part of our global logistics family, you'll play a key role in coordinating overland operations with precision and finesse. From optimizing transportation routes to ensuring seamless cross-border movements, you'll be at the forefront of our mission to redefine the future of logistics. If you thrive in a fast-paced environment, possess excellent organizational skills, and are ready to make a real impact, then we want you on board. 

Key Responsibilities

• Manage UK overland shipments end-to-end, focusing on containers and LTL movements, ensuring timely and efficient delivery to final warehouse destinations. 
•  Coordinate with clients, UK carriers, hauliers, and third-party logistics providers to ensure seamless cargo movement. 
•  Plan and oversee last-mile delivery once containers or consolidated freight arrive in the UK, ensuring smooth warehouse delivery. 
•  Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments. 
•  Monitor shipment progress, proactively addressing delays, port congestion, or delivery disruptions to ensure customer satisfaction. 
•  Produce and review all necessary overland transport documentation, including delivery orders, CMRs, PODs, manifests, and container release documentation. 
•  Coordinate container deliveries, de-stuffing, and LTL distribution to multiple warehouse locations where required. 
•  Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries. 
•  Ensure compliance with UK transport regulations, delivery restrictions, and company policies. 
•  Identify opportunities to optimise UK delivery routes, improve utilisation, and enhance last-mile efficiency. 
•  Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences. 
•  Provide insights and feedback on client delivery operations to help improve UK distribution strategies. 

Skills Knowledge and Expertise

• Soft Skills
  •  Strong communication skills: Ability to clearly liaise with customers, internal teams, UK hauliers, and warehouse partners. 
  •  Customer-focused problem-solving: Demonstrates initiative in resolving delivery challenges and exceeding expectations. 
  •  Adaptability: Flexibility to adjust to dynamic situations, delivery changes, and fast-paced environments. 
  •  Time management: Effectively prioritises container arrivals, LTL deliveries, and warehouse booking slots. 
  •  Teamwork: Collaborates effectively with colleagues and partners to achieve shared goals. 
  •  Organisation: Maintains a structured and methodical approach to managing shipment and delivery requirements. 
  •  Critical thinking: Analyses data and situations logically to make sound operational decisions. 
  •  Conflict resolution: Resolves delivery issues constructively, maintaining professionalism and customer trust. 
• • European Overland transport knowledge: Understanding of container haulage, LTL distribution, and last-mile delivery operations. 
  • Container & LTL coordination: Experience managing FCL arrivals, deconsolidation, and delivery to warehouses. 
  •  Digital platform proficiency: Ability to update and manage shipment details on logistics platforms with precision. 
  •  Documentation expertise: Skilled in producing and reviewing CMRs, delivery orders, PODs, manifests, and warehouse documentation. 
  •  Regulatory compliance: Familiarity with transport regulations, delivery restrictions, and compliance requirements. 
  •  Operational analytics: Ability to track delivery performance, identify trends, and implement process improvements. 
  •  Client relationship management: Strong capability to maintain and strengthen client relationships through excellent service delivery. 
  •  Attention to detail: Ensures delivery accuracy, compliance, and data integrity throughout the operational process. 
  •  Vendor coordination: Experience working with hauliers, container transport providers, and warehouse teams.