Order Processing Specialist
Department: G&A
Employment Type: Full Time
Location: Jupiter, FL
Reporting To: Jason
Description
Join a growing team where accuracy and execution matter.
We’re looking for an Order Processing Specialist to support the flow of customer orders from entry through confirmation. In this role, you’ll be responsible for reviewing, validating, and entering orders into our ERP system, ensuring all details are complete before moving them forward for scheduling.
You’ll work closely with Sales, customers, and internal teams to resolve gaps, provide updates, and keep orders moving without delays. This role is ideal for someone who is highly organized, detail-oriented, and comfortable working within structured processes.
If you’re detail-driven, process-oriented, and take ownership of your work, this is a great opportunity to join a growing company and make an immediate impact.
Key Responsibilities
Order Entry & Validation
- Review incoming purchase orders and verify accuracy (part numbers, quantities, pricing, delivery requirements)
- Enter orders into Epicor with complete and accurate documentation
- Ensure all required information is obtained prior to processing
- Confirm alignment with approved terms, pricing, and customer account details
- Move completed orders to the scheduling queue (“Pending Scheduling”) only when fully validated
- Use system queues and dashboards to identify assigned work and ensure orders are complete before moving forward in the workflow
Customer & Sales Coordination
- Follow up with Sales or customers to obtain missing or unclear information
- Provide order confirmations, updates, and responses to routine inquiries
- Coordinate order revisions and updates as requested by customers or Sales
Order Finalization
- Retrieve orders marked “Ready to Confirm”
- Generate and send Sales Order Acknowledgements (SOAs) with confirmed ship dates
- Ensure all documentation and filing is complete and organized
Order Maintenance & Updates
- Process order revisions and maintain accurate system updates
- Update orders when vendor or internal changes are communicated
- Maintain Epicor memo notes and supporting documentation
- Monitor system status and queues to ensure all assigned orders progress through the workflow without gaps or delays
General Support
- Route inquiries to appropriate departments when needed
- Utilize system reports and dashboards as the primary source for order status and task tracking
- Respond to standard inquiries from Accounting and Logistics
- Support priority or rush orders as directed
- Maintain organized filing systems and documentation standards
- Responsible for answering incoming calls to the company’s main phone line and relaying messages within the organization
- Act as the company receptionist and greet visitors upon arrival
Skills, Knowledge and Expertise
- 1-2 Years relevant experience in similar role or customer service position
- Ability to manage multiple tasks and prioritize time-sensitive situations
- Detail-oriented and highly organized
- Strong written and verbal communication skills
- Comfortable working in ERP systems (Epicor preferred)
- Ability to follow structured processes and prioritize tasks
- Excellent written and verbal communication skills
- Ability to be a team player and collaborate with others
- Proficient in excel and other 365 tools
- Occasionally required to lift/push/carry items up to 25 pounds
Benefits
- Medical, Dental & Vision Insurance
- 401K with company match 4%
- 15 Days annual PTO
- Paid Holidays
- Short/Long Term Disability
- Health and wellness program
- Discount program
- Life insurance
- Company sponsored events
- Career advancement opportunities
- Competitive wages
- Employee assistance program
- HSA/FSA plans
- Brochure of additional benefits
