Settlements Payments Team Leader

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

Lead the team to ensure operational excellence, SLA adherence, and process improvements while focusing less on BAU tasks.

Your EDGE Assignment/You Will

• Act as the primary escalation point for complex or high-priority issues.
• Monitor individual and team SLA performance and quality standards.
• Manage workload distribution, shift schedules, and team capacity. Developing staff members competencies to required level.
• Report key operational metrics and performance to management.
• Drive new initiatives and projects to enhance processes and efficiency.
• Collaborate with stakeholders (e.g., Customer Support, Sales) to resolve issues and streamline workflows.
• Create cross-departmental workflows to improve operations.
• Engage in developing and driving the team’s core capabilities as outlined in the departmental plan.

Are you the one?

• Minimum 5 years of experience in payments, preferably in forex or fintech industry.
• 1–2 years of supervisory or team lead experience.
• Strong understanding of payment systems and cross-border transactions.
• Must be willing to work night shifts as part of the role (11:00 PM – 8:00 AM).
• Strong team leadership and people management skills.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training & certifications and soft skills development.
• Health and life insurance for employees along with 2 dependents.
• Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
• Team-building experiences and corporate parties.

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Manager Interview (60 minutes)
• Final Interview (45 minutes)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.