Senior Technical Implementation Consultant - Demand Planning
Location: Jacksonville, FL, Highlands Ranch, CO or Remote
We exist to transform our customers and change lives
Headquartered in Jacksonville, FL, RF-SMART® is a global software company focused on delivering world-class mobile supply chain management (SCM) applications for inventory management, manufacturing, shipping, and related supply chain arenas across industries. If you are energized by transforming customers and changing lives by bringing software features to market that solve business problems, then RF-SMART may be right for you.
Who We're Looking For:
The Senior Technical Implementation Consultant will be responsible for the design, configuration, testing, and supporting the full implementation of the RF-SMART Demand Planning product. With a strong understanding of demand planning and supply chain operations, best practices and business processes, the Implementation Consultant will lead the implementation effort directly for our customers within the given and committed deadline.
For the Senior Technical Implementation Consultant to be successful, they will need to have strong Project Management skills, proficiency in common PM frameworks, and a strong sense of industry best practices. The Implementation Consultant needs to be comfortable working on multiple projects at any given time with the ability to handle implementation timelines and commitments.
The Implementation Consultant will play a key role in scaling our delivery model, optimizing implementation processes, and establishing best practices as we grow this solution across our customer base.
What You'll Do:
Customer Consultancy
- When engaging with Customers, quickly understands if there are any business issues and data challenges.
- Assume the role of Trusted Advisor to customers and provide product information and best practice solutions in the areas of demand planning, inventory optimization, and item policies among others.
- Review and edit requirements, specifications, business processes, and recommendations related to proposed solutions.
- Based on prior experience and feedback from customers, communicate suggested product enhancements to the development team.
Product Implementation
- You will act as the main point of contact throughout the implementation process; you will lead and perform all implementation tasks and assist customers with application design, setup, testing, implementation and user training.
- Deliver detailed implementation requirements and delivery plan to both internal resources as well as customers of the RF-SMART for Demand Planning application.
- Develop functional and system design specifications for client product implementations and if system issues arise, assist Development and Support Teams in troubleshooting them.
- Manage and participate in the following project activities: define functional and technical specifications; unit and integration testing during a project; Go-Live planning and Post-Go-Live Support activities.
Stakeholder & Customer Engagement
- Work effectively with team members and executives at all levels within customer organizations, ensuring a smooth and successful implementation.
- Support Sales staff to position solutions to customer prospects. Provide project estimates to support the sales cycle.
- Provide customer insights that can be built to strengthen the Demand Planning product offering.
What You Bring:
Communication & Ability to Influence
- Self-motivated and can work on multiple projects independently.
- Strong written and verbal communication and presentation skills are important.
- Desire and drive to leave a lasting mark on the team, product roadmap and make meaningful contributions to the growth of the Demand Planning product line.
- Experience indirectly leading a team or have a desire to grow into a leadership role.
Domain Experience
- Experience with inventory optimization, demand planning, forecasting, purchase order creation, distribution and manufacturing, ABC/XYZ, cycle stock or reorder points, among others relevant to the industry.
- 5+ years of demand planning, inventory optimization and/or supply chain experience with one or more companies or customers/clients.
- Project Management experience with ERP implementations preferred and experience with project management applications like MS Project, SmartSheet is an advantage.
Education & Qualifications
- Bachelor’s degree in a Supply Chain related discipline is preferred; other business management disciplines considered.
- Working knowledge of ERP supply chain software solutions and experience with NetSuite is an advantage.
- Proficiency in SQL and ability to pull data from various sources.
- When needed, flexibility to work different time zones to accommodate business and customer needs.
- Able to travel up to 30% to customer and company locations.
If you're ready to take on a key role in a growing company, we’d love to hear from you. Apply now to join our team!
Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Senior Product Director, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.
Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).
General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.
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