SD Solutions

On behalf of Tipalti, SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship!

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

Responsibilities:

• Deliver world-class support to customers and ensure their success post-sales
• Provide specialized support on technical and product issues, including managing customer escalations
• Lead and coordinate cross-functional efforts to resolve complex customer issues, collaborating with Customer Success, Product, and Engineering teams
• Act as a customer advocate by surfacing product feedback to internal stakeholders to help shape the product roadmap
• Create and contribute to knowledge base articles to support team scalability and self-service

Requirements:

• 2+ years of hands-on technical support experience at a SaaS company, with a focus on delivering support through email, live chat, and phone
• Proven experience managing multiple tickets simultaneously while maintaining high service quality (CSAT)
• AI-forward mindset with experience leveraging AI tools to improve support efficiency and workflows
• Experience in troubleshooting integration, data sync, and application-related issues
• Strong communication skills — written, verbal, and active listening
• Detail-oriented, well-organized, and able to prioritize in a fast-paced environment
• Growth mindset with a passion for continuous learning
• Strong creative thinking and problem-solving skills
• Experience with ticketing systems such as Zendesk or similar platforms

Working hours:

• Mon-Fri 12-9 pm Georgian time with a flexibility to work in Midshift, starting between 12 - 3 pm.
  

Advantages:

• Experience with NetSuite, QuickBooks, or other ERP systems; knowledge of accounting
• Experience with payment systems and/or working at a Fintech company
• Familiarity with HTML, API calls, or basic scripting

About the company:

Tipalti is transforming finance and helping the hottest companies grow and scale their global finance operations. We’re also growing through a sustainable business model and looking to remove days of finance work every week so business leaders can focus on building a future-proofed, best-in-class finance operation. World-changing businesses like Amazon, Twitch, Twitter, and Roblox use Tipalti to automate and scale their finance operations. The only way we can continue to support companies looking to transform their FinOps functions through our platform is with great people. It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.

🌍 Tipalti: Shaping Global Finance Since 2010.

🏢 Silicon Valley Fintech Company.

🌐 1000+ Employees Worldwide.

🏢 Global Offices in CA, London, Tel Aviv, Tbilisi, Medellin, Toronto, Vancouver and more.

📈 2500+ Trusted Clients including Amazon, GoDaddy, Roblox, Twitch.

💰 $550M+ Total Funding

💡Driving Financial Evolution.

By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice, and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.