Floor Manager Job Description
INTRODUCTION
The Floor Manager is responsible for the Floor Team Leads and the Court Monitors and directs and coordinates the maintenance, inventory and cleaning procedures of the park.
PRIMARY JOB RESPONSIBILITIES
- Hires, trains, schedules and supervises team of up to 40 court monitors
- Provides courteous customer service and responds to customer’s questions, complaints or requests. Directs any unresolved issues to the General Manager
- Assists supervised staff in their job performance during peak activity periods or as required
- Manages cleaning and maintenance of park including daily, weekly and after-hours cleaning plus upkeep and repair of park and attractions
- Manages inventory of parts and cleaning supplies
- Maintains an image of competence and professionalism to customers, employees and management
- Maintains proper employee/employer relations and addresses any questions in a timely and open manner, including disciplinary actions, recognition and performance evaluations
- Provides or performs other services or duties as required by General Manager
SKILLS, KNOWLEDGE AND EXPERIENCE
- Experience managing and motivating a team of young employees strongly preferred
- Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment
- Ability to handle multiple assignments on a timely basis with a high degree of accuracy
REPORTING
Reports to park General Manager
