Questions? Contact our recruiting department at (615)355-1028 Ext 3
We are seeking a passionate leader to join our team at SRM Materials Block Division. This is an excellent opportunity for someone looking to make a career change that thrives in customer oriented, fast paced environments. The Dispatcher plays a crucial role in ensuring the customer's satisfaction in the efficient and effective operation of our block plants. This position involves working with a team of dispatchers to oversee the ordering process, handle communication with customers, and lead by example towards the goal of excellence. The ideal candidate will possess strong leadership skills and a commitment to upholding the highest standards of safety and quality. Key Responsibilities: • Answer incoming calls and communications with customers, always going the extra mile for our customers. • Collaborate with drivers and sales teams to ensure timely and accurate delivery of concrete. • Implement and monitor performance metrics to assess the efficiency and productivity of operations. • Manage customer inquiries and resolve issues related to delivery schedules, product quality, and service. • Ensure compliance with all safety regulations and company policies, fostering a safe working environment. • Conduct regular team meetings to review performance, discuss operational challenges, and identify opportunities for improvement. • Develop and maintain strong relationships with customers, suppliers, and members of the SRM team. • Participate in strategic planning and budgeting processes, contributing insights to enhance operational efficiency and profitability. Qualifications: • Ability to multitask and prioritize tasks, delegating when appropriate. • Ability to operate or quickly learn a variety of communication systems, executing directions accurately with speed. • Proven leadership and team management skills, with the ability to motivate and guide a team towards achieving operational excellence. • Strong analytical and problem-solving abilities, with a focus on continuous improvement. • Excellent communication and interpersonal skills, capable of building positive relationships with team members, customers, and partners. • Proficiency in various software and Microsoft Office Suite. • Knowledge of DOT regulations and safety standards is helpful. • Willingness to undergo SRM’s pre-employment screenings.
About us: SRM strives to be the largest, most profitable construction material company in the country, while maintaining a best-in-class culture.
SRM’s 5 Principles of Service: Safety, Quality, Kindness, Cleanliness, Go-Getter
Why Join Us? Our commitment to our team includes: • Growth: Opportunities for advancement in a rapidly growing company. • Home Daily: Enjoy work-life balance with daily home time. • Competitive Compensation: Hourly pay with eligibility for bonuses and annual raises. • Exceptional Benefits: Comprehensive benefits package including low-cost medical, dental, vision, STD, LTD, and life insurance, paid holidays, PTO and vacation programs, 401k with $100 match/week, family days, and more! • Overtime Opportunities: Daily overtime after 8 hours and weekly after 40 hours
