Full TimeENEurope
About Us
Proserv is a global controls technology company with a heritage stretching back more than 60 years. We provide industry-leading solutions to improve the reliability, optimise the performance and extend the life of critical infrastructure across the energy sector.
Our team not only has the talent and technological expertise to deliver these transformative goals, but day-to-day, we hold to a clear set of FRESH Proserv values that underpins everything we do around the world.
So, if you believe you not only have the skills and know-how needed for this role, and you are a team player; keen to do things the right way; possess an inquisitive and creative mind; prioritise giving top-quality service and you enjoy helping and collaborating with colleagues or clients – then we really want to hear from you.
What You Need to Know
The Rental Coordinator plays a critical role in supporting the effective delivery of I&C rental operations, ensuring services are provided safely, efficiently, and to the highest standard. The role is responsible for coordinating end‑to‑end rental activities, acting as the key point of contact for customers and internal teams, and supporting the achievement of business, revenue, and margin objectives. By promoting operational excellence, customer satisfaction, and continuous improvement, the Rental Coordinator contributes directly to the ongoing growth and performance of the I&C rental product line.
Key Responsibilities
Coordinate and support the efficient day‑to‑day operation of the I&C rental product line, ensuring all activities are delivered safely, accurately, and on time
Act as the primary focal point for all I&C rental activities, working closely with I&C Administration and Workshop teams to ensure seamless service delivery
Champion excellence in customer satisfaction, ensuring a high‑quality service experience throughout the rental lifecycle
Liaise directly with customers to manage enquiries, resolve issues, and address any concerns arising during the execution of works
Monitor performance and support the implementation of appropriate measures to maintain high standards and drive continuous improvement
Mentor, support, and provide guidance to members of the I&C administration and operations teams
Assist in identifying opportunities for growth and supporting initiatives that contribute to the ongoing development of the I&C rental business
Ensure documentation, processes, and communications are completed accurately and in line with company procedures and business objectives
Qualifications / Skills & Experience
Essential
Working knowledge of pressure testing equipment
Working knowledge of flushing equipment
Demonstrable product knowledge within an I&C or rental‑based environment
Proficient in the use of PC systems and standard business applications
Ability to work with a high degree of autonomy, taking ownership and accountability for departmental outputs
Strong interpersonal skills, with the ability to engage effectively with colleagues, customers, and suppliers at all levels
Proven ability to manage a high and varied workload, adapting effectively to changing priorities
Highly motivated, proactive, and results‑driven with a strong focus on service delivery
Preferred
Recognised engineering apprenticeship, relevant training, or extensive proven experience within the Oil & Gas industry
Demonstrable experience in a supervisory or coordination role
Previous experience using Microsoft Dynamics 365 (D365)
Why Choose Us
We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level.
What you receive from Proserv as your employer is so much more than just a salary, our Total Reward package includes cover for:
Private Medical
Life Assurance
Income Protection
Personal Accident
Up to 7.5% contribution to Pension
As well as these funded benefits, Proserv offer an arrangement of voluntary benefits through salary sacrifice which produce savings on tax and national insurance, some of these include:
Dental Insurance
Gym Flex
Purchasing or selling additional annual leave
Technology products
Critical Illness cover
Additional cover for your family.
