L1 Support Engineer – Microsoft 365 & Cloud (AWS/Azure)

Company Description

We are an Artificial Intelligence (AI) focused product engineering company, providing our customers in healthcare, retail & e-commerce, manufacturing, and hospitality sectors with cutting-edge products & solutions, harnessing Big Data Analytics, Vision Analytics, and IoT.

Ever since our inception in March 2010, Tech Vedika has been

• Great Place To Work Certified™(May 2022-May 2023) Organization 
• Top 50 I Mid-Size India’s Best Workplaces for Women 2022 !
• Top 10 Most Disruptive Face & Image Recognition Solution Providers’2020 – Analytics Insights
• Top 10 Healthcare Analytics Solution Providers’ 2019- Healthcare Outlook Magazine
• Top 20 most amazing AWS Service Providers – CIO Review India 2018

We strive for simple, elegant tech solutions to perform complex tasks. As a scalable technology partner, we enable organizations to improve operational efficiency and unleash new business potential

Job Description

• Provide L1 support for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLA. Having hands on Experience with  Windows Administration
• Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions.
• Need to have hand son on any one among AWS/AZURE 
• Administer users, groups, roles, and licenses, supporting core workloads including Exchange Online, Teams, SharePoint Online, and One Drive.
• Manage the user lifecycle, including onboarding, role changes, offboarding, password resets, MFA enrollment, and access troubleshooting.
• Diagnose and resolve technical issues, performing system configuration updates and following SOPs, security policies, and incident management processes.
• Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement technical recommendations for system improvements.
• Maintain effective communication with end users, provide timely ticket updates, follow up when needed, and consistently deliver high-quality customer service.
• Prepare and update daily/weekly status reports, document incidents, resolutions, and contribute to knowledge base articles.

Qualifications

• Required Skills & Qualifications
  1-3 Relevant Experience

• Diploma, Graduate, or Engineering qualification with strong written and verbal communication skills.
• Willingness to work in 24/7 rotational shifts and support end-users across time zones.
• Hands-on experience with Microsoft 365 / Office 365 administration, including Exchange, Teams, SharePoint, OneDrive, and RBAC / access management
• Need to have hands on Experience into any one of the cloud services like AWS/AZURE
• Familiarity with Microsoft Entra ID (Azure AD), cloud monitoring tools (Admin Center, Service Health, Azure Monitor), and ITSM / ticketing systems.
• Basic understanding of system administration, email/chat support, and troubleshooting common end-user issues.
• Strong problem-solving skills, interpersonal skills, and customer service orientation, with the ability to work independently or in a team.
• Preferred Male candidates only

Additional Information

At Tech Vedika, we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals.

Perks & Benefits: 

• Health Insurance
• Meal Vouchers
• Learning Aids
• Client/Customer Interactions
• Working with great minds 

If you want an exciting and dynamic career with unlimited growth potential, then Tech Vedika is the place for you!