Associate Client Services Director

Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.                                                                                           

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

Job Description

As an Associate Client Services Director (ACSD), you will play a strategic role in managing and strengthening client relationships across our Trust, Fund, and Corporate Services entities in Mauritius. You will work closely with the Client Services Director to maintain and grow a profitable client portfolio, acting as a key escalation point and ensuring exceptional service delivery. You will review and validate client outputs, safeguard compliance with Group and local regulatory frameworks, and collaborate with our Client Coverage teams to support seamless and high‑quality delivery across all engagements.

What you will do

• You’ll build, coach, and develop high‑performing teams, creating a strong talent pipeline and fostering a culture of engagement, accountability, and continuous growth.
• You’ll cultivate and maintain senior‑level stakeholder relationships while leading all aspects of corporate secretarial operations, including governance support, board processes, and oversight of statutory documentation and filings.
• You’ll drive operational excellence by championing innovation, refining service‑delivery models, and implementing best practices that enhance efficiency, quality, and client satisfaction.
• You’ll oversee strategic planning, including budgeting, resource allocation, people management, and implementation of governance frameworks, policies, and workflow systems.
• You’ll act as a senior escalation point for client matters, ensuring service issues are addressed promptly and that all deliverables comply with regulatory, statutory, and Group governance requirements.

What we offer

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions   
• Annual leave: All our employees are entitled to 22 days paid leave. Enhanced maternity and paternity, including shared parental leave and adoption leave 
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

About You 

• You hold a degree and/or a relevant professional qualification and bring solid experience in a similar role within the global business sector.
• You have strong leadership instincts and naturally foster open communication, alignment, and a sense of belonging within your team.
• You understand how client fee structures work and have hands‑on experience in debtor management and operational financial oversight.
• You bring solid technical knowledge in corporate administration and secretarial matters, with a strong command of the Companies Act, Financial Services Act, and regulations governing the Global Business sector in Mauritius.
• You are confident using Microgen (or similar systems) and communicate fluently in English (and the local language), with additional languages considered an advantage.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.