A/R Specialist

Axogen is committed to building and maintaining a strong and gratifying company culture that fosters professional growth. Our hands-on and personal approach makes transitioning to a new job a seamless and enjoyable process. Most benefits are effective on day one!  

Axogen is an equal opportunity employer and does not discriminate against applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or veteran status. 

 Why you’ll love working at Axogen: 

• Friendly, open, and fun team culture that values unique perspectives 
• Company-wide dedication to profoundly impacting patients’ lives 
• Comprehensive, high-quality benefits package effective on date of hire 
• Educational assistance available for all employees 
• Matching 401(k) retirement plan 
• Paid holidays, including floating holidays, to be used at your discretion 
• Employee Stock Purchase Plan 
• Referral incentive program 

Axogen Mission and Business Purpose

Our business purpose is to restore health and improve quality of life by making restoration of peripheral nerve function an expected standard of care. We aim to lead the markets we serve by always requiring the solutions we offer patients and caregivers provide an improved benefit-to-risk profile as compared to existing standards of care. To ensure we deliver improved benefit-to-risk solutions, we will guide and expect the market and design requirement specifications underlying our engineering, business development, and clinical research activities, objectively target advancements in standards of care.

Job Summary of the A/R Specialist

The Accounts Receivable (A/R) Specialist is responsible for ensuring timely collection of outstanding payments, resolving billing discrepancies, maintaining accurate customer account records, and collaborating with internal teams such as Sales, Customer Care, Contracts, Treasury, and Accounting. The A/R Specialist will play a key role in optimizing cash flow by proactively engaging with customers regarding overdue accounts, processing customer payments, and ensuring accurate application of payments within the company's accounting system.

Requirements of the A/R Specialist

• High School Diploma or equivalent, AA degree preferred
• At least 2 years of accounts receivable experience
• Familiarity with collections strategies and dispute
• Proficient in Microsoft Office Outlook, Excel and Word
• Microsoft Dynamics Great Plains and/or Microsoft Dynamics 365 experience desired
• High degree of accuracy and attention to detail
• Strong communication skills and ability to handle customer interactions
• Ability to prioritize tasks, meet deadlines, and work independently or

Responsibilities of the A/R Specialist

The specific duties of the A/R Specialist include but are not limited to:

• Monitor outstanding accounts and perform proactive collection activities to minimize delinquency for assigned regions/customers
• Investigate and resolve payment variances, short pays, chargebacks, and customer
• Maintain detailed documentation of customer interactions and collection
• Assist with customer invoicing
• Maintain customer billing contact
• Partner with Sales, Customer Care, Contracts, Treasury, Accounting, and other internal departments to resolve billing or payment issues.
• Escalate account credit hold status to appropriate internal contacts as
• Contribute to process improvements and ensure compliance with internal
• Support ad-hoc reporting, analysis, or projects as
• Assist with audits by providing supporting documentation

Location

111 West Oak Ave., Tampa, FL  33602

#LI-AC1

Benefits/Compensation

This position is eligible for an annual bonus.

Benefits offered for this position include Health, Dental, Vision, Matching 401K, Paid Time Off, 9 Paid Holidays + 3 Floating Holidays, Dependent Care Flexible Spending Accounts, Medical Flexible Spending Accounts, Tuition Reimbursement, Paid Parental Leave, Paid Caregiver Leave, Basic Life Insurance, Supplemental Life Insurance, Employee Stock Purchase Plan, and Disability Insurance, as described in more detail in summary plan descriptions.

Hourly Pay Range$20.25—$25.30 USD

Axogen follows healthcare system guidelines with respect to credentialing, vaccinations and other employment/compliance related requirements, as well as CDC guidance. Axogen reserves the right to amend its policies from time to time in its sole discretion.