Client Service Director - US

The Client Director is responsible for managing key client relationships across the US region. This role is critical in ensuring exceptional service, strategic account growth, and long-term client partnerships as we continue to expand our presence in the region.

As a senior member of the Client Services team, you will act as a key advisor to the Chief Client Officer (CCO) and regional leadership, while also mentoring and supporting Client Services Managers as we grow out the team. The role requires a strong ability to drive revenue growth through strategic upsell and cross-sell opportunities, refine internal processes, and collaborate closely with internal creative and production teams to ensure seamless project execution.

Responsibilities

• Manage key client relationships, ensuring exceptional service and strategic account growth.
• Provide support and mentor Client Services Managers.
• Act as a senior advisor to the CCO and Heads of Client Services on key accounts and client strategies.
• Contribute to the development and refinement of team processes, tools, and best practices.

Focus

• Leading Tier 1 accounts and supporting key strategic initiatives.
• Driving revenue growth through upsell/cross-sell opportunities.
• Elevating team performance through mentorship and training.

Core Functions

• Serve as the primary point of contact for Tier 1 clients, managing client satisfaction and business outcomes.
• Work with the CCO to identify and implement improvements in client care operations.
• Partner with internal teams to ensure the successful delivery of client projects.

Requirements

• Proven experience as a successful relationship manager in a creative or advertising agency

• Excellent communication skills to a range of audiences

• Ability to build rapport

• Time management and planning skills

• Ability to multitask and operate in a high pace environment

• A positive team player able to build strong collaborative relationships

• Strong understanding and experience of Microsoft Office and Google workspace

• Experience in customer support is a plus

• Familiarity with real estate, architecture or luxury marketing sectors is desirable

Benefits

• Salary: $100,000 to $120,000 dependent on experience
• Bonus Scheme: based on annual company performance
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Gym membership
• Fantastic office environment in a nice location