EntryFull TimeInternshipEN
About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
The HR Intern will play a critical support role within the HR Team, contributing to the smooth execution of daily HR operations and office management activities. This role is designed for a highly organized, proactive, and service-oriented individual who is passionate about people, workplace experience, and operational excellence. The intern will support core HR processes, front-of-house coordination, and administrative functions, while also assisting in maintaining an engaging, efficient, and employee-centric work environment. This position offers hands-on exposure to HR operations, office coordination, and employee experience within a fast-paced, dynamic environment like Jumia.
Provide day-to-day administrative support to the HR team across various operational activities
Support employee attendance tracking, documentation, and reporting to ensure accuracy and compliance
Act as a first point of contact for front-of-house coordination—welcoming visitors, supporting staff inquiries, and ensuring a professional office experience
Assist in coordinating office management activities, including supplies, facilities, and vendor interactions
Support onboarding processes for new hires, ensuring a seamless and positive employee experience from day one
Maintain and update HR records, databases, and personnel files with a high level of confidentiality and accuracy
Provide backup support to the HR Operations team when required, ensuring continuity in key HR processes
Assist in organizing employee engagement initiatives and wellness activities that enhance workplace culture
Support internal communication and coordination efforts across departments
Contribute to continuous improvement of HR and office processes to enhance efficiency and employee satisfaction.
A recent graduate or currently pursuing a degree in Human Resources, Business Administration, or a related field
Strong organizational skills with attention to detail and ability to multitask effectively
A proactive, solution-oriented mindset with a strong sense of ownership
Excellent interpersonal and communication skills, with a customer-service approach to employee interactions
High level of integrity and ability to handle confidential information responsibly
Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); familiarity with HR systems is a plus
Ability to thrive in a fast-paced, dynamic, and multicultural environment
A genuine passion for HR, people experience, and creating a positive workplace environment.
We Offer:
