Associate Manager, Business Development - Japan Outbound

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Role Summary : 

Klook is looking for a results-oriented Business Development Manager to join our Japan Outbound team. As we continue to redefine how the world travels, your mission will be to expand Klook’s footprint by curating an irresistible portfolio of overseas travel experiences specifically for the Japanese market.

In this role, you will be the primary architect of our outbound supply strategy, identifying and onboarding key global partners—from major attractions to niche local tours—that resonate with the unique preferences of Japanese travelers. You aren’t just signing contracts; you are building long-term strategic relationships and leveraging data to ensure our offerings are competitive, high-quality, and culturally aligned.

The ideal candidate is a proactive "hunter" with a deep understanding of the Japanese consumer mindset and a track record of driving revenue growth in the travel or e-commerce sectors. If you thrive in a fast-paced, multicultural environment and are passionate about helping Japanese travelers discover the best of the world, this is the role for you.
 

What you’ll do

• Sales Planning and Execution: Create and deliver compelling sales pitches to existing merchants, driving engagement and retention.  Leverage Klook's advantages to build out competitive supply products. Negotiate with merchants to drive growth (promotions, marketing exposure, supply strength, partner programs, etc) and achieve business objectives. 
• Sales Acquisition and Pipeline Management: Identify ideal suppliers to join the Klook platform to expand offerings. Leverage Klook's advantages to build out competitive supply products. Develop, manage, and nurture a sustainable acquisition pipeline to achieve successful business outcomes. 
• Market Research & Analysis: Utilize internal and external resources to conduct comprehensive market research, identifying new opportunities and formulate GTM strategy. Deliver insights on market trends and competitor updates to relevant stakeholders.
• Cross-Functional Coordination: Collaborate closely with various internal functions (e.g., marketing, supplier operations, customer service, finance) to maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business, and ensure accurate payment processing and risk mitigation.
• Service Level Improvement: Cooperate with merchants to enhance service levels and meet the needs of both Klook and customers.  Particularly with optimizing key supply strength metrics.

What you’ll need

• Experience: At least 5 years of work experience in sales and account management, with a preference for background in the travel tech industry. Experience in Sales Operations, Supply Operations, or Project Management is an advantage.
• Sales Techniques: Proficiency in various sales and deal-making techniques such as pitching, negotiation, consultative selling, and closing deals is essential for effectively engaging with merchants and driving growth. 
• Teamwork and Communication: Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with existing/prospective merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities.
• Relationship Building & Understanding: Ability to build and maintain trust-based relationships with merchants and partners is crucial for enhancing sales potential and fostering long-term partnerships. Develop a deep understanding of merchants ie. strategic priorities, pain points, decision makers, decision making process, org chart, KPIs, competitors actions, etc.
• Problem-Solving Abilities: Strong and creative problem-solving skills are necessary for addressing merchants' needs and challenges, as well as for overcoming obstacles in the sales process.
• Commercial mindset: Entrepreneurial spirit to connect all pieces together and grow business as a 'company' rather than an isolated BU. A fast learner with high degree of persistence and resourcefulness to get things done. Sensitive to real world trends and willing to experiment.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.