The Accounting Operations Manager is responsible for overseeing the financial operations and transactional accounting processes that support revenue integrity, data accuracy, and operational efficiency. This role provides leadership to accounting and operational support teams, ensuring accurate billing, cash application, revenue and expense reporting, reconciliations, and audit readiness. This position plays a key role in maintaining strong internal controls, supporting financial reporting, and driving process improvements across accounting and operational workflows in a dynamic, high-volume environment. Responsibilities: • Provide day-to-day leadership, including performance management, coaching, and professional development to ensure a high-performing team. • Manage team workload, scheduling, and resource allocation to meet deadlines and service-level expectations. • Foster a collaborative and accountable team culture focused on continuous improvement and operational excellence. • Serve as a senior point of escalation for complex operational and financial issues, providing strategic guidance and resolution. • Oversee transactional accounting processes, including billing, cash application, refunds, credits, and account reconciliations. • Perform and review daily, weekly, and period-end reconciliations, including bank activity, credit card transactions, ACH, and other payment transactions. • Support internal and external audits by preparing documentation, reconciliations, and responding to audit inquiries. • Ensure compliance with internal controls, accounting standards, and regulatory requirements. • Maintain audit-ready documentation and support continuous improvement of control environments. • Monitor financial transactions to identify irregularities or potential risk; partner with leadership to implement corrective and preventative controls. • Analyze trends and recommend process improvements to mitigate risk and improve accuracy. • Lead system and process improvement initiatives to enhance efficiency, scalability, and data integrity. • Conduct root cause analysis on operational or financial issues and implement sustainable solutions. • Develop and maintain Excel and Google Sheet solutions to automate workflows to improve visibility and efficiency. • Partner cross-functionally with Finance, IT, Customer Operations, and external vendors to resolve issues and improve systems and processes. • Develop and maintain Standard Operating Procedures (SOPs) and ensure documentation is current and audit-ready. • Train team members on processes, systems, and updates to ensure consistency and compliance. • Utilize appropriate tools, systems, and best practices to achieve business objectives. • Perform other duties as assigned. Requirements: • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent combination of education and experience. • 6+ years of progressive experience in accounting operations, finance, revenue operations, or a high-volume transactional environment. • 4+ years of people leadership experience, including managing, coaching, and developing high-performing teams. • Strong background in reconciliations, internal controls, audit support, and financial operations, with a high level of accuracy and attention to detail. • Proven ability to manage competing priorities, meet deadlines, and operate effectively in a fast-paced, deadline-driven environment. • Demonstrated experience leading teams through change, including process improvements, system implementations, or organizational transformation. • Advanced proficiency in Microsoft Excel, including complex formulas, data analysis, and process automation. • Strong analytical and critical thinking skills, with the ability to identify risks, evaluate root causes, and implement effective solutions. • Excellent written and verbal communication skills, with the ability to clearly articulate complex financial concepts to both technical and non-technical stakeholders. • Strong interpersonal skills, with the ability to build trust, influence stakeholders, and collaborate effectively across all levels of the organization. • Demonstrated emotional intelligence and sound judgment, particularly when handling sensitive or high-stakes situations. • Proven ability to lead with a proactive, solutions-oriented mindset and a strong sense of ownership and accountability. • High level of adaptability and resilience, with the ability to navigate ambiguity and shifting priorities with professionalism. • Strong organizational and time management skills, with the ability to balance strategic thinking and hands-on execution. • Commitment to continuous improvement, with a focus on driving efficiencies, enhancing processes, and fostering innovation. • Ability to coach and develop others, providing clear direction, constructive feedback, and opportunities for growth. • Demonstrated ability to foster a collaborative, inclusive, and high-performing team environment. Preferred Qualifications: • Experience leading teams within a newspaper, media, publishing, or subscription-based organization. • Familiarity with AAM (Alliance for Audited Media) reporting requirements and circulation audit standards. • Experience collaborating cross-functionally with Finance, IT, Customer Service, and external vendors to resolve system issues and drive operational improvements. • Prior involvement in fraud prevention programs, payment processing oversight, or revenue risk mitigation initiatives. • Knowledge of refund processing and subscription lifecycle management.
The L.A. Times is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. This Privacy Notice for Los Angeles Times sets forth how we will use the information we obtain when you apply for a position with us. Explore our company history, achievement, values, mission and more on our career site.
The pay scale the Company reasonably expects to pay for this position at the time of the posting is $120,000 to $130,000 and takes into account a wide range of factors, including but not limited to skill set, experience, training, licenses, certifications, and other business or organizational needs. Compensation will be determined based on the above factors along with the requirements of the position. At the L.A. Times, it is not typical for an individual to be hired at or near the top of the range for the role. Please visit our career site to view the benefits available to our employees. We recommend adding our applicant tracking system domain (@dayforce.com) as a safe sender or contact, sometimes these emails get filtered to candidates' spam folders.
